14 Replies Latest reply: Sep 1, 2013 7:42 PM by Good Reason
iphoneuser2012 Level 1 Level 1 (0 points)

Mid 2012 MacBook Pro 13" i5. HDD is a 500GB 5400rpm Hitachi.

 

My hard disk drive is too loud.

 

Tests show it is functioning normally but is clearly audible in a silent room.

 

It is the vibration from the spinning components being amplified through the aluminium case. It sounds like a whoosh or a whirr or a humming sound.

 

Pressure on the front right of the case above where the HDD is located attenuates the noise.

 

Been into a store and a genius said he fixed it for me by opening it up and repositioning the bracket assembly but the noise is the same.

 

What would you do?

 

(Not fan noise, iStat shows fans idling at 2000rpm, and nothing intensive on the CPU).

  • 1. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    Templeton Peck Level 9 Level 9 (58,265 points)

    iphoneuser2012 wrote:

     

    What would you do?

     

     

    Go back to the store and ask for a new one.

  • 2. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    iphoneuser2012 Level 1 Level 1 (0 points)

    Does anyone know whether this kind of sound is normal for the mid 2012 macbook pros? Similar experiences?

     

    Templeton Peck, do you think I have a fair case to ask for a replacement? It is less than 3 months old.

  • 3. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    ds store Level 7 Level 7 (30,305 points)

    That's not normal, the machines are as quiet as a mouse sneaking across floor at a library filled with cats.

  • 4. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    AstroMacMan Level 2 Level 2 (290 points)

    I had an old MacBook Pro with the same problem.  Originally, it was quiet as a mouse.  After some time, it developed the whirring, whoosing noise.  Put pressure on the case above the drive or squeeze the case and the noise would be attenuated, almost eliminated.  For a while, I even used one of those monster document clips around the side of the case.  Looked tacky, interefered with closing the laptop, etc., so I dropped it.

     

    I ended up sending the MBP under Apple Care for that and other things.  The others were fixed, but not the drive noise.  Another year passes, and I sent it in again for several problems--including a flakey battery that was still in purportedly "good" condition.  I must have won the service technician lottery because he fixed all sorts of extra things and even the drive noise!

     

    ds store, I love the imagery. 

     

    "the machines are as quiet as a mouse sneaking across floor at a library filled with cats."

     

    However, what happens in reality is that one of the cats spots the mouse and all **** breaks loose.  Noisy, scratchy, meowing, and crying everywhere--much the noise that many are reporting from their MBP 2012s! 

  • 5. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    Steve Ar Level 1 Level 1 (135 points)

    I have the 13" 2.9Ghz model.  I've only had it for a couple of weeks, but the 750GB Hitachi drive is also making the sound that you're describing.  It's not terribly noisy, but it is most certainly audible, even when I'm sitting far away from the machine.  This is the first new Apple laptop that I've owned that I can hear the drive right out of the box.

     

    So, is it normal? Um...maybe? I guess I would expect it across the board.  I have heard of people replacing the drive with different brands to find that the problem is alleviated.  It just hasn't been worth the hassle for me.  I do require a silent machine for audio recording, but I do most of that with a PowerMac G4 running with an SSD.

  • 6. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    Steve Ar Level 1 Level 1 (135 points)

    Just in case you were still researching this issue....

     

    I just traded my 13" machine in for the 2.3Ghz 15" model.  This one has a Toshiba drive.  The 'woosh' sound is still present, but to much less an extent.

  • 7. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    maf675 Level 1 Level 1 (0 points)

    I too have same issue as original post. Just picked up a brand new Macbook Pro 13" 2.5 GHz.

     

    The drive, not the fan, is pretty loud just idling. Sounds like a fan almost, but it's not the fan. It is certainly louder than any previous macbook I have ever owned, as its the first time I've ever noticed and been bothered by the ambient noise of the Mac (in a quiet room).

     

    Was wondering if the O.P. had any news. Did you get it fixed? Did you ever find out if this is normal?

     

    Thanks.

  • 8. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    iphoneuser2012 Level 1 Level 1 (0 points)

    Hi maf675 and other posters,

     

    Thanks for your input.

     

    During my genius bar appointment, a genius took it off the shop floor then came back and told me it was making a loud noise and he'd repositioned a bracket and the noise was gone. When I got home it was making the same noise.

     

    I am in the process of writing to Apple having been turned away when I went back again to ask for a refund/replacement.

     

    I will update you in full with my letter and Apple's response once I have it.

     

    Best regards,

    A

  • 9. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    maf675 Level 1 Level 1 (0 points)

    My 500GB HDD was a Toshiba. I went to a best Buy (because it is a little quieter than the Apple Store) and could not hear any noise from their display model, and it showed it had a 500GB Apple HDD in the system profiler.

     

    Anyway, it seems to be a widespread issue with high capacity drives that has been around since 2011, maybe longer.

     

    So I bit the bullet, and returned my Macbook for a new one (on order) that will have the 128GB SSD drive instead. No moving parts should mean no more annoying whirring noise.

  • 10. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    iphoneuser2012 Level 1 Level 1 (0 points)

    Hi again,

     

    So they exchanged it and gave me 10% off the i7 pro and threw in a 1TB drive worth £100. So it cost me £125 to upgrade to the i7 with 750gb toshiba HDD. Disk is even noisier than the old one out of the box. Having now listened to 3 different units, I can say the larger capacity drives resonate through the unibody in the new models - that's just a fact.

     

    I did consider going for a 128gb SSD but sacrificing so much disk space because of disk noise seemed like the wrong thing to do. I could also have had 10% off the entry level retina but again it's 128gb un-upgradable flash and no super drive. That would have cost me £300 and I felt on balance the i7 was the better choice. Figured I could always buy an SSD off of ebuyer and put it in myself.

     

    I had to negotiate very hard for over an hour to get some sort of resolution and while in the end their customer service was OK it wasn't great. Far below what I expected of Apple. At the end of the day I still have a computer with a very audible HDD in a quiet room.

  • 11. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    FranAlt Level 1 Level 1 (0 points)

    Hello guys! Just came back from the Apple Store. They told me that the sound is the Hard Drive working. I was told that the sound was too loud from normal so I could have it replaced. So they did! New MacBook Pro, no sound at this point!

  • 12. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    hyousef Level 1 Level 1 (0 points)

    I FOUND THE SAME AS YOU FACED.I bought new macbook pro 13. 2013. I found noisy sound in it.Do you know if it is normal sound.I WENT APPLE STORE (GENIUES BAR) AND THEY TOLD ME THERE IS NO SOUND AND EVEN THERE IS SOUND IT WILL BE NORMAL, BUT I WOULD LIKE TO REPLACE IT. DO YOU THINK IT IS POSSIBLE TO DO IT.

  • 13. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    FranAlt Level 1 Level 1 (0 points)

    Hey, I still have a loud fan-like sound from de HDD, I just live with it and I think is normal... I will buy an SSD and replace de HDD, SSD is flash so no nosie will come out.

  • 14. Re: Loud/Noisy Hard Disk Mid 2012 MacBook Pro.
    Good Reason Level 1 Level 1 (0 points)

    I think there is some type of OSX issue here, too.  When I upgraded to 10.7.5, I started to get all sorts of weird things happening.  Safari and Firefox would freeze intermittently--the page would load, but you couldn't scroll down the page at all.  I realized I could tell it was about to occur because my disks would start spinning loudly right before.  To stop the weirdness I have to tell the computer to sleep.  Then after sleep makes the loud noise finally stop, I wake it up.  Then there is no more noise and the browsers work fine.  It is still all a mystery to me how the noise and the freezing are connected.  (I know there is also some type of known OSX problem where the fan gets out of control, too.)  I am SO sorry I upgraded.  I have never had problems like this before with my Mac, and I am heartsick about it.

     

    So given all this weirdness, I have bought a 2 TB external drive, a copy of Carbon Copy Cloner, and I have made a bootable copy of my entire hard drive.  I have a feeling that down the line I am going to be happy I did this.