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the battery in my macbook is not charging

5944 Views 24 Replies Latest reply: Mar 19, 2014 7:29 PM by Badluck_MacBookPro RSS
  • iMaceric Calculating status...
    Currently Being Moderated
    Sep 26, 2012 5:51 AM (in response to SONOFAHIPPY)

    could you tell us how to read the system report ?

    and BTW, pls help me . same problem.

    file://localhost/Users/FC/Desktop/Screen%20Shot%202012-09-26%20at%208.48.59%20PM .png

  • jmcardenas Calculating status...
    Currently Being Moderated
    Nov 8, 2012 8:40 AM (in response to mariafrommendoza)

    I am also having this same problem. I'm stuck at 69% charge, and it tells me that my battery is not charging. Here is my system information:

     

    Battery Information:

     

      Model Information:

      Serial Number:          W01114V7TD3BA

      Manufacturer:          SMP

      Device Name:          bq20z451

      Pack Lot Code:          0

      PCB Lot Code:          0

      Firmware Version:          201

      Hardware Revision:          000a

      Cell Revision:          158

      Charge Information:

      Charge Remaining (mAh):          3465

      Fully Charged:          No

      Charging:          No

      Full Charge Capacity (mAh):          5035

      Health Information:

      Cycle Count:          253

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          11796

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Wake on LAN:          Yes

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      PrioritizeNetworkReachabilityOverSleep:          0

      Standby Delay:          4200

      Standby Enabled:          0

      Battery Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          2

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

      Standby Delay:          4200

      Standby Enabled:          0

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x0000

      Revision:          0x0000

      Family:          0x0000

      Serial Number:          0x00000000

      Charging:          No

     

    This has been happening for about a week. I notice that sometimes it charges but most of the time it does not. I got this MBP 13" early 2011 in February or March of 2011 and use it regularly. Another possibly related question: I lost the AC adapter that came with my MBP, so I am using an older Macbook adapter from my friend's old MB. Is this somehow bad for my battery life?

     

    Thanks for all your help!

  • Jef Wellens Level 1 Level 1 (25 points)
    Currently Being Moderated
    Nov 8, 2012 9:23 AM (in response to jmcardenas)

    It seemed that my magsafe connector suffered damage at the connection pins and the connection port itself was also damaged. Probably Dust or other material caused this. I noticed the connector’s plastic housing was a little bit mis-formed and the conection pins showed a bit of a burned color. They changed the port and I use a new connector. Problem solved!

  • Tu Chico Latino Calculating status...
    Currently Being Moderated
    Nov 26, 2012 6:23 AM (in response to mariafrommendoza)

    Battery Information:

     

      Model Information:

      Serial Number:          9G8400FKV13DB

      Manufacturer:          DP

      Device name:          bq20z951

      Pack Lot Code:          0000

      PCB Lot Code:          0000

      Firmware Version:          002a

      Hardware Revision:          0005

      Cell Revision:          0100

      Charge Information:

      Charge remaining (mAh):          2595

      Fully charged:          No

      Charging:          Yes

      Full charge capacity (mAh):          3571

      Health Information:

      Cycle count:          372

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          794

      Voltage (mV):          12033

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          0

      Disk Sleep Timer (Minutes):          0

      Display Sleep Timer (Minutes):          0

      Automatic Restart On Power Loss:          No

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Wake On LAN:          No

      Current Power Source:          Yes

      Display Sleep Uses Dim:          No

      Battery Power:

      System Sleep Timer (Minutes):          0

      Disk Sleep Timer (Minutes):          0

      Display Sleep Timer (Minutes):          0

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

     

     

    Extra question: How many cycles is the average until battery dies?

  • snow710 Calculating status...
    Currently Being Moderated
    Apr 17, 2013 9:33 PM (in response to frederic1943)

    My battery is not charging.

    Battery Information:

     

      Model Information:

      Serial Number:          W00454G58D3LA

      Manufacturer:          SMP

      Device name:          bq20z451

      Pack Lot Code:          0000

      PCB Lot Code:          0000

      Firmware Version:          0201

      Hardware Revision:          000a

      Cell Revision:          0165

      Charge Information:

      Charge remaining (mAh):          100

      Fully charged:          No

      Charging:          No

      Full charge capacity (mAh):          4279

      Health Information:

      Cycle count:          538

      Condition:          Check Battery

      Battery Installed:          Yes

      Amperage (mA):          -351

      Voltage (mV):          10946

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Wake On LAN:          Yes

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      Battery Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          2

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x0000

      Wattage (W):          0

      Revision:          0x0000

      Family:          0x0000

      Serial Number:          0x00000000

      Charging:          No

  • jacksoej Calculating status...
    Currently Being Moderated
    Oct 23, 2013 2:28 PM (in response to nick418)

    This totally worked for me (for now at least. We are at 7% and climbing). Thanks, Nick418.

     

    To those of you that did not see Nick's note, he suggests powering off your computer, and while it is down, press and hold Shift + Control + Option + Power button for a couple seconds. After you release, wait about five-ten seconds, and you should see your Magsafe turn orange. After that, turn the computer back on, and it should be charging.

     

    Thanks again,

    E

  • Daviegon Calculating status...
    Currently Being Moderated
    Jan 3, 2014 6:43 AM (in response to mariafrommendoza)

    Hello, I am suffering with the same issue and have already tried the SMC reset, but what is weird is that if I go to a different power source it will charge but today, nothing.

     

    MagSafe is plugged in:

     

    Battery Information:

     

      Model Information:

      Serial Number:          C0113040154DKRTA5

      Manufacturer:          DP

      Device Name:          bq20z451

      Pack Lot Code:          0

      PCB Lot Code:          0

      Firmware Version:          406

      Hardware Revision:          1

      Cell Revision:          173

      Charge Information:

      Charge Remaining (mAh):          1134

      Fully Charged:          No

      Charging:          No

      Full Charge Capacity (mAh):          4192

      Health Information:

      Cycle Count:          256

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          -930

      Voltage (mV):          7392

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Wake on LAN:          Yes

      DarkWakeBackgroundTasks:          1

      Display Sleep Uses Dim:          Yes

      PrioritizeNetworkReachabilityOverSleep:          0

      Standby Delay:          4200

      Standby Enabled:          1

      Battery Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          2

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Current Power Source:          Yes

      DarkWakeBackgroundTasks:          0

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

      Standby Delay:          4200

      Standby Enabled:          1

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          No

      Charging:          No

     

     

    -----

     

    Just tried the reset again and now i only have 24% left on my battery, please can someone reply? I will monitor the post on my phone.

    Thank you so much for any other hints or troubleshooting (have already performed what was suggested) ... I really dont want to have to buy a new charger.

     

    Thanks again.

  • hani.alhariri Calculating status...
    Currently Being Moderated
    Feb 20, 2014 4:43 AM (in response to timewitness1)

    I now have the same problem, and temporarily having to use your method. it works sometimes.. Have you found out the reason yet?

  • francesferrera Calculating status...
    Currently Being Moderated
    Feb 23, 2014 5:44 AM (in response to frederic1943)

    hi frederic! I have similar problem. I left my macbook on hibernate. WHen I want to use it after a week..the battery went dead so I thought of charging it. But now it says battery not charging and the charger is always on green light. I have this info from my system profile.

     

      Model Information:

      Serial Number:          SMP-ASMB016-3786-a97

      Manufacturer:          SMP

      Device name:          ASMB016

      Pack Lot Code:          0000

      PCB Lot Code:          0000

      Firmware Version:          0110

      Hardware Revision:          0200

      Cell Revision:          0102

      Charge Information:

      Charge remaining (mAh):          0

      Fully charged:          No

      Charging:          No

      Full charge capacity (mAh):          0

      Health Information:

      Cycle count:          72

      Condition:          Check Battery

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          6893

     

     

    Please help as I tried taking battery in and out....condition said check battery. What should I do next?

  • Badluck_MacBookPro Calculating status...
    Currently Being Moderated
    Mar 19, 2014 7:29 PM (in response to frederic1943)

    hello frederic1943,

    this would be my first Mac, and I have the same issue with the battery. I bought the MacBook Pro in December 2013, and the meter wouldn"t go up to 100% charge, but the light was green on the adaptor. I went to Apple store asking the battery replacement, but still no result. after reading the messages on the forum I would think there is a software issue that Apple does not solved it. I don't think I could get 2 defective batteries. Presently, the new battery shows only 97% charging, although is on the charger for days. Here are my param:

    Battery Information:

     

      Model Information:

      Serial Number:          W0336BFSWD3LC

      Manufacturer:          SMP

      Device Name:          bq20z451

      Pack Lot Code:          0

      PCB Lot Code:          0

      Firmware Version:          201

      Hardware Revision:          000a

      Cell Revision:          165

      Charge Information:

      Charge Remaining (mAh):          5501

      Fully Charged:          Yes

      Charging:          No

      Full Charge Capacity (mAh):          5674

      Health Information:

      Cycle Count:          2

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          12425

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Wake on LAN:          Yes

      AutoPowerOff Delay:          14400

      AutoPowerOff Enabled:          1

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      PrioritizeNetworkReachabilityOverSleep:          0

      Standby Delay:          4200

      Standby Enabled:          0

      Battery Power:

      System Sleep Timer (Minutes):          0

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          0

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      AutoPowerOff Delay:          14400

      AutoPowerOff Enabled:          1

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

      Standby Delay:          4200

      Standby Enabled:          0

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x0100

      Wattage (W):          60

      Revision:          0x0000

      Family:          0x0085

      Serial Number:          0x0079cc61

      Charging:          No

     

    Could you write me couple of lines with your opinion about this?

    Thank you.

    P.S. I tried all smc and other tricks, like fully discharge and recharge...still no luck. Finally I called in Apple to ask for an RMA and full reimboursement.

    Thank You

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