Currently Being ModeratedNov 21, 2012 7:19 AM (in response to christopher gill)
I have an old iPod Classic that iTunes cannot "find" even though it shows it.
Not sure what you mean... The statement contradicts itself.
Currently Being ModeratedNov 23, 2012 11:41 AM (in response to planb77)
It will (the iPod) sometimes show up on the desktop other times in iTunes. However when it tries to synch even though it shows it iTuned says iPod cannot be found. Even the techs at an Apple store sais it contradicts itself and could not figure it out. They said it must be the iPod not iTunes because we tried it on several computers at the store. They said "somehow" it needs to be restored, but since it is both there and not there iTunes will not do it. I agree, it does contradict itself. Never the less that is what is happening, stranger than truth or fiction! Hmmm!?
Currently Being ModeratedNov 24, 2012 8:53 AM (in response to christopher gill)
Yes Stranger than Fiction!
Can you try connecting the iPod to your iTunes library in Disk Mode? Disk Mode might help it stay mounted and visible in iTunes long enough for you to complete a restore of it.
Currently Being ModeratedNov 24, 2012 4:20 PM (in response to planb77)
We (Appple techs) tried disk mode and that didn't work. At times the iPod would even "show" itself in iTunes and iTunes would say it was synching but when you looked at the iPod you could tell it wasn't ( it just said do not disconnect) and after 10 to 40 minutes later iTunes would say can't find iPod. We would then have to force quit iTunes because it was hung up and then just disconnect the iPod. The iPod works fine with headphones or a docking station, just can't add (or subtract) anything to it. It completely mystified all the techs in the store and all "senior" advisors on the phone- and that was about 4.5 hours getting tossed to one "expert" or another! Ah well, indeed stranger than life.
Currently Being ModeratedNov 26, 2012 8:04 AM (in response to christopher gill)
What if you try a low level reformat of the iPod's HD instead?
It is sort of a last resort.