5 Replies Latest reply: Nov 26, 2012 1:11 PM by tzbikowski
medwriterdg Level 1 Level 1 (0 points)

Hi. I'm on a Macbook Air running Lion.

I am running OS 10.7.5 and having major problems with Mail. I'm on an Exchange server. Yet mail is not syncing between my devices (iPhone and iPad), and even after I delete or file messages from the inbox they reappear.

 

Also, Mail often (several times a day) stops importing messages and I have to Force Quit to get it to close.

 

And, when I open the app, I get a spinning beach ball for about a minute.

 

I DO have a lot of messages and files. . .I save a lot.

 

Help!!


MacBook Air
  • 1. Re: major problems with Mail
    tzbikowski Level 4 Level 4 (1,945 points)

    Know issue if you have Inbox / Sent Items in Mail using Exchange account with more than 10 000 items.

    As the first step you can try creating category subfolders and moving emails into them.

    There can be a number of other things

    Post if this is not the case and if this does not work for you.

  • 2. Re: major problems with Mail
    medwriterdg Level 1 Level 1 (0 points)

    Hi. Do you mean subfolders within the inbox/set folders? I have lots of folders and subfolders within my account. Is there a way to archive them so they are still available across platforms (I switch between computers when I travel)

     

    Thanks.

  • 3. Re: major problems with Mail
    tzbikowski Level 4 Level 4 (1,945 points)

    Yes, that's what i mean.


    If you want to keep it clean and synced with a number devices Exchange Server 2007 or later will do the job.

    Migrating all to the iCloud which may be quite a job.

     

    From your end you should make sure:

    you do not have Exchange 2003 which is not longer supported by Apple latest OS.
    Sort out the iPhone and iPad to connect to the Exchange

    The try Mail again or invest in Outlook 2011 for Mac which would handle your large Exchange account better.

     

    I'm not supposed to recommend non-Apple products here but I believe this is a good option to make it work.

  • 4. Re: major problems with Mail
    medwriterdg Level 1 Level 1 (0 points)

    Hi. I am using Exchange 2007. the iPhone and iPad are set up on the Exchange. I have Outlook but prefer Mail b/c I use a program that allows me to set reminders from email and it interacts with iCal and sends me reminders. Outlook doesn't have that.

     

    Still not sure what you're recommending I do (sorry!). Create subfolders just within the inbox and sent box?

     

    Thanks!

  • 5. Re: major problems with Mail
    tzbikowski Level 4 Level 4 (1,945 points)

    Yet mail is not syncing between my devices (iPhone and iPad),

     

    I think i misread the one above.

     

    Let's start over.

    The first thing I would recommend is to go to Mail Mailbox on the top menu bar and Rebuild.

    This may take some time if this is a large email box.

     

    If that does not help you should remove and re-add the Exchange account. Tis again will takea  long time to download your emails from the Exchange - depending on yopur internet connection.

     

    Third step would be to archive some emails & folders.
    Since the Exchange 2007 does not have the Archive store for users you may ask (administrator) for another exchange email account with archive extension John_Archive@ and move some emails there.

    You can have two Exchange accounts on iPhone, iPad and your Mac.

     

    Let me know if you have further questions.