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Can't get help site to open

660 Views 12 Replies Latest reply: Nov 26, 2012 10:01 PM by léonie RSS
Michigan One Fly Level 2 Level 2 (240 points)
Currently Being Moderated
Nov 25, 2012 7:30 PM

I have a strange issue with the help menu.  I am on Mountain Lion on 2 MBP computers and Snow lepoard on an iMac.  The iMac works fine. On both MBP if I select help in th emenu bar and and go to Aperture help and then select a topic I get the screen below.  Same problem with ontacts Help and iCal Help.  Problem may be on all of the programs, but i haven't tried them all. 

I am guessing it is actually a Mountain Lion issue, but questions get more attention on the Aperture and FCPX forums so I thought I would try here first.

Any Ideas?  I deleted the plist for help , but that didn't help ( no pun intended)

MacBook Pro (17-inch Mid 2010), OS X Mountain Lion (10.8.2), Aperture, FCP X
  • Aye Es Oh Level 2 Level 2 (330 points)
    Currently Being Moderated
    Nov 25, 2012 7:56 PM (in response to Michigan One Fly)

    If this is affecting the Help Center for many different applications, you could try reinstalling the Mountain Lion combo updater. Not sure if it'll work, but it's worth a shot.

  • Kirby Krieger Level 6 Level 6 (11,590 points)
    Currently Being Moderated
    Nov 25, 2012 9:33 PM (in response to Michigan One Fly)

    This is really an OS X question.  I've seen this happen, and I've seen it go away after rebooting or restarting once in Safe Mode.  Weak tea, but warmly served  .

  • léonie Level 8 Level 8 (46,745 points)
    Currently Being Moderated
    Nov 26, 2012 12:43 AM (in response to Michigan One Fly)

    Starting yesterday it happened on my machines (iMac, MBP) too in iPhoto and Aperture  - in different locations, so it cannot be a network problem. I suspect that the help site really is not reachable, maybe dut to maintainance work on the help database. Which would be great.

     

    Regards

    Léonie

     

    unav.png

  • Frank Caggiano Level 7 Level 7 (22,900 points)
    Currently Being Moderated
    Nov 26, 2012 5:25 AM (in response to Michigan One Fly)

    Appears to be working now. If you still have probelms post back.

  • Frank Caggiano Level 7 Level 7 (22,900 points)
    Currently Being Moderated
    Nov 26, 2012 10:42 AM (in response to Michigan One Fly)

    If you open Finder and select Help and then Help Center do you get this splash screen:

     

    Screen Shot 2012-11-26 at 13.39.52.png

     

    If so and you click Help for all your apps what happens?

     

    If even the first Help screen doesn't appear you should reboot your system and try again.

  • Frank Caggiano Level 7 Level 7 (22,900 points)
    Currently Being Moderated
    Nov 26, 2012 5:31 PM (in response to Michigan One Fly)

    In one of your earlier posts you mentioned your wife's MBP when I suggested rebooting your system. Is the problem happening on her systems also or did you just mention the other machine in reference to rebooting?

     

    Can you access help for any of the topics or for any of the Apps?

     

    Assuming that the problem IS NOT happening on the other system I would suggest you create a new user on your machine, log in as that user and see if the help system works for that user.

     

    Post back the results

  • léonie Level 8 Level 8 (46,745 points)
    Currently Being Moderated
    Nov 26, 2012 10:01 PM (in response to Michigan One Fly)

    What is the last software you installed on both your mac and your wife's mac? Do you use any helper applications that might be blocking the internet access to certain sites, like "Little Snitch"?

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