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Remote Desktop Can't Connect to Server 10.8

3894 Views 6 Replies Latest reply: May 15, 2013 10:13 AM by steveo89 RSS
Michael Teel Level 1 Level 1 (135 points)
Currently Being Moderated
Sep 25, 2012 11:03 AM

I've upgraded my server to 10.8 and I can no longer connect via Remote Desktop 3.6.1.

 

I have Remote Management in the System Preferences checked.

 

I also have Enable screen sharing and Remote Management setting checked in the Sever Settings.

 

It shows available in the Computer Listing of ARD. I have deleted and re-added the computer to ARD. When attempt to connect with ARD I get the following error:  Connection failed to “my_server”.

 

Please make sure that Remote Management (in the Sharing section of System Preferences) is enabled on the computer to which you are attempting to connect. Also make sure your network connection is working properly.

 

Any suggestions would help

  • Carson Jones Calculating status...
    Currently Being Moderated
    Sep 25, 2012 3:14 PM (in response to Michael Teel)

    A lot... and I mean a lot of people are experiencing this issue.  Things that seem to involve screen sharing seem to have broken in the latest 3.6.1 update.  Many of us are furious.  How could Apple let something like this happen when one of the core functions of the app is to screenshare.

     

    We're a victim of this just as you are and have been researching it for the past week.  Other then downgrading to the previous version, which is difficult at best, there is no fix.  It's seems this is something Apple needs to fix on their end and who knows how responsive they'll be.

  • CaptMrgnX Level 1 Level 1 (60 points)
    Currently Being Moderated
    Sep 26, 2012 12:03 AM (in response to Michael Teel)

    I'm sure you both probably already tried this, but what happened when you unchecked/re-checked Remote Management in Sharing Prefs on your server machines? Also, did you inspect the Access Options to make sure the appropriate privileges are checked? Does having just the Screen Sharing service selected instead of Remote Management work?

  • Shawn Grinter 2 Level 3 Level 3 (930 points)
    Currently Being Moderated
    Sep 26, 2012 2:42 AM (in response to Michael Teel)

    Hve you tried the ARD Client update:

     

    http://support.apple.com/kb/DL1594?viewlocale=en_US&locale=en_US

     

    Regards,

    Shawn

  • Carson Jones Level 1 Level 1 (65 points)
    Currently Being Moderated
    Sep 26, 2012 5:24 AM (in response to Michael Teel)

    I've tried everything, including everything listed on this thread.  Without ever changing any of the settings on any of the machines, I ran the OSX update and screensharing no longer works.  Clearly this is an issue created by the last OS update.  If not, I'm at a loss to explain it.

  • rthomas@uiuc.edu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2012 11:51 AM (in response to CaptMrgnX)

    I had this same issue and found something that worked for me:

     

    I too tried the remedy specified here of disabling and re-enabling -- but it didn't work. So I went one step further and removed all privileges for remote management and then added myself back in. That worked. It seems Remote Management panel had somehow lost connection between displayed user and the real user. (?)

  • steveo89 Calculating status...
    Currently Being Moderated
    May 15, 2013 10:13 AM (in response to rthomas@uiuc.edu)

    rthomas@uiuc.edu wrote:

     

    I had this same issue and found something that worked for me:

     

    I too tried the remedy specified here of disabling and re-enabling -- but it didn't work. So I went one step further and removed all privileges for remote management and then added myself back in. That worked. It seems Remote Management panel had somehow lost connection between displayed user and the real user. (?)

     

    This worked for me also. Strange.

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