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iphone wifi dropout

192 Views 9 Replies Latest reply: Nov 26, 2012 4:29 PM by ChrisJ4203 RSS
vincelam Calculating status...
Currently Being Moderated
Nov 26, 2012 4:03 PM

I got my iphone replaced 2 weeks ago because of a hardware issue. This has ios 6.0.1 installed in it. Now the replacement iphone has a problem where the WiFi drops out repetitively. Some times it doesn't even connect at all so i have to keep turning off my phone and sometimes i ahve to reset the network settings. i is there a way of fixing this?

iPhone 4 (8GB), iOS 6.0.1
  • ChrisJ4203 Level 7 Level 7 (26,365 points)
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    Nov 26, 2012 4:05 PM (in response to vincelam)

    Have you checked to see if there is a firmware update for your router? I'm not saying there couldn't be a problem with the phone, but a lot of times router troubles can exhibit the same behavior.

  • ChrisJ4203 Level 7 Level 7 (26,365 points)
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    Nov 26, 2012 4:10 PM (in response to vincelam)

    You go to the router manufacturer's website. Check for support and see what it says is the most current firmware for your model. It should also give you directions on how to update it. This could be why you are seeing different connection speeds.

  • ChrisJ4203 Level 7 Level 7 (26,365 points)
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    Nov 26, 2012 4:15 PM (in response to vincelam)

    User troubleshooting inclues restart, reset, restore from a backup, restore as a new device or not from a backup. If those don't work, then start looking at the router. If you take off the security, can you connect and remain connected? Do other devices have trouble remaining connected? Remember that when the iPhone goes to sleep that wifi disconnects automatically, unless something is downloading, and should reconnect when you wake the phone up.

  • ChrisJ4203 Level 7 Level 7 (26,365 points)
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    Nov 26, 2012 4:22 PM (in response to vincelam)

    Well, again, I have described the user troubleshooting. It could be a hardware defect, however many times it is software. If you have all of your data backed up and/or synced, you can try and restore the device as new, not from a backup. That will download a fresh copy of iOS. Without anything else on there, see how well it works. If it works okay, then try and restore from a backup. If it starts to fail again, you can see it is something in the backup. Restore as new again, and then just sync the content back to the phone.

  • ChrisJ4203 Level 7 Level 7 (26,365 points)
    Currently Being Moderated
    Nov 26, 2012 4:29 PM (in response to vincelam)

    If what I have told you doesn't work, then yes, I would make an appointment for a Genius bar checkup.

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