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mountain lion crash reboot

2257 Views 38 Replies Latest reply: Mar 15, 2013 3:50 PM by palleba RSS
  • alekb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 25, 2012 2:10 AM (in response to ianvrensburg)

    I see on that link reference to: This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.


    This means the "standard warranty" is not extended (like Apple Care planes does), non program does, so only applies for that specific problem mencined, not other problems wich standard warranty do. The program is wordwide, so covers wordwide.

     

    Please post you experience later!

    good luck

  • KAS1966 Calculating status...
    Currently Being Moderated
    Nov 26, 2012 4:09 AM (in response to ianvrensburg)

    I have contacted Apple Support about this today.

     

    I was told that as mine was a 2011 MacBook Pro the graphic card issue (which that warranty extension) would not be the issue.

     

    To find out more they wanted to charge me £35.00 to continue with telephone support - which I declined on the basis that it shouldn't cost me anything to sort out their problem.

     

    I asked for an address to write to - and was given one for Customer Support in the Republic of Itreland (I'm in England) that I'd have to send a letter to as it didn't have an e-mail address.

     

    Frankly I find Apple Custopmer service a bigger 'joke' then this pathectic software they released.

  • alekb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 26, 2012 6:59 PM (in response to KAS1966)

    ow yes, the program specify macbook pro 15" mid-2010, you may have to work a bit more if you think this plan is your case, try find more people with macbook 2011 with same problem, so you can prove is a global issue in your model too.

     

    keep posting!

  • KAS1966 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2012 10:41 AM (in response to ianvrensburg)

    The latest Report from todays crash

     

    Interval Since Last Panic Report:  193148 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    12825812-5C19-2A34-7436-B5D327602620

     

     

    Tue Nov 27 16:13:35 2012

    panic(cpu 6 caller 0xffffff802feb7bd5): Kernel trap at 0xffffff802fe121a8, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000004, CR3: 0x00000000170ba00b, CR4: 0x00000000000606e0

    RAX: 0xffffff804318f4e0, RBX: 0xffffff8043c565b0, RCX: 0x0000000000000000, RDX: 0x0000000000000000

    RSP: 0xffffff81125abdc0, RBP: 0xffffff81125abdc0, RSI: 0xffffff80438b4790, RDI: 0xffffff810211b000

    R8:  0x0000000000000001, R9:  0xffffff8043c4c000, R10: 0x0000000000000000, R11: 0x0000000000000246

    R12: 0x0000000000000104, R13: 0xffffff8043c565b8, R14: 0xffffff8043c4c000, R15: 0xffffff810211b000

    RFL: 0x0000000000010002, RIP: 0xffffff802fe121a8, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000004, Error code: 0x0000000000000000, Fault CPU: 0x6

     

     

    Backtrace (CPU 6), Frame : Return Address

    0xffffff81125aba60 : 0xffffff802fe1d626

    0xffffff81125abad0 : 0xffffff802feb7bd5

    0xffffff81125abca0 : 0xffffff802fece4ed

    0xffffff81125abcc0 : 0xffffff802fe121a8

    0xffffff81125abdc0 : 0xffffff802fe1351d

    0xffffff81125abe00 : 0xffffff802fe133f4

    0xffffff81125abe70 : 0xffffff802fe15e28

    0xffffff81125abeb0 : 0xffffff803014f653

    0xffffff81125abf70 : 0xffffff803014f95f

    0xffffff81125abfb0 : 0xffffff802feb26b7

     

     

    BSD process name corresponding to current thread: distnoted

     

     

    Mac OS version:

    12C60

     

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x000000002fc00000

    Kernel text base: 0xffffff802fe00000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 31287540532857

    last loaded kext at 19529789970863: com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1 (addr 0xffffff7fb230a000, size 86016)

    last unloaded kext at 19589872563829: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7fb229b000, size 12288)

    loaded kexts:

    com.intego.iokit.VirusBarrierX6Service          10.6.18

    com.intego.iokit.VBX6NKE          1

    com.intego.iokit.BehavioralKext          1

    com.intego.kext.VirusBarrier.AppBarrierKPI          10.6.18

    com.intego.kext.VirusBarrierKPI          10.6.18

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.12.69

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.AMDRadeonAccelerator          1.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleIntelHD3000Graphics          8.0.0

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleMuxControl          3.2.11

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.driver.AppleIRController          320.15

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.driver.AppleSDXC          1.2.2

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOAcceleratorFamily          19.0.26

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.kext.AMD6000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.1.1

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.2

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)

    Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

  • palleba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 24, 2013 3:10 PM (in response to alekb)

    HI Alekb

     

    You have got a new logic board. Is it because of the "black screen issue"? I have a MacBook Pro mid 2010. After I installed lion I have had many "black screens".

    What exactly do apple look for, when they decide to replace the logic board. Is it NVRM[0/1:0:0]: Read Error 0x00000100   ?

     

    I have run all hardware tests, and there are no errors.

     

    Can there be a problem with the grafic card anyway?

  • alekb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 26, 2013 7:55 AM (in response to palleba)

    Hi palleba,

     

    yes exactly, the fails came from the graphic card that is welded to the logic board, soy you have to change all. The TS4088 replacement plan is for this issue, so you may have to run in to a service because this ends 3 years after you buy the macbook.

     

    You can read more about how many people applied for this plan here: https://discussions.apple.com/thread/3114550

     

    good luck!

  • palleba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2013 3:50 PM (in response to ianvrensburg)

    Hi All Together

     

     

    I have the happy news, that Apple in the Faroe Islands have replaced my logic board for free on the extra-prolonging 3 years warranty due to graphics card error.

     

     

    My computer's own hardware test found no errors.

     

     

    Apple has an extra graphics card test that can catch the error at the MacBook Pro mid 2010

     

     

    Good luck to you all

     

    Palleba

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