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HT1491: iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch

Learn about iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch

HT1491 security question

2466 Views 18 Replies Latest reply: Jan 14, 2014 3:17 PM by T199er RSS
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gianiii Calculating status...
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May 16, 2012 9:08 PM

if i forget my security question

iPad 2, iOS 5.1.1
  • casperfromdubai Level 2 Level 2 (190 points)
    Currently Being Moderated
    May 16, 2012 9:12 PM (in response to gianiii)

    Do you have an alternate email account set up? If so, go to iforgot.apple.com and reset from there

  • Steve9172 Calculating status...
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    Jun 12, 2012 7:56 PM (in response to casperfromdubai)

    Not sure if I am understanding what to do

  • filupskid Level 1 Level 1 (0 points)
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    Jul 30, 2012 8:31 AM (in response to gianiii)

    Go to applied.apple.com

    manage your account > sign in > Password & security > Send reset security email> Change your question. I have attached an image for help. Hope this helpsCapture1.JPG

  • malikjones1616 Calculating status...
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    Aug 7, 2012 1:03 PM (in response to filupskid)

    I tried doing that but the "Send Reset Securtiy Info" button isn't there anymore.

  • Nickname123 Calculating status...
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    Sep 17, 2012 6:25 PM (in response to gianiii)

    same problem here, the reset security option is not there!!!

  • malikjones1616 Level 1 Level 1 (0 points)
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    Sep 17, 2012 6:33 PM (in response to Nickname123)

    Apple workers are looking for a solution to this, they tell me, but I asked them back when I first posted on this discussion. They're keeping up with me, but they have yet to find an answer. Ask them this question yourself and if it takes long, like me, then atleast you'll get free songs or videos out of it.

  • Nickname123 Level 1 Level 1 (0 points)
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    Sep 17, 2012 6:49 PM (in response to malikjones1616)

    thanks for sharing the info.....so nothing we can do here? all my credit in the account go wasted?? We talking about the most advance IT company here, and they can't f**king reset a security question using emails???

  • malikjones1616 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 18, 2012 4:54 AM (in response to Nickname123)

    That's exactly how I feel. You can purchase things on a device or laptop that you have previously used, just not new ones that require the passwords.

  • Xelfi Calculating status...
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    Oct 5, 2012 10:56 PM (in response to filupskid)

    I have d same here.. Purchased a new ipad3 in singapore but cant purchase at itunes because of this "new" device. Reset button is not there anymore..

  • jeanneacurtis Calculating status...
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    Nov 11, 2012 10:22 AM (in response to Steve9172)

    Well, I try to buy games, and always ask me about password, and  type my password and after that they ask me about security question, so I don't remember the answers, so can't buy

  • CristinaAlarcon Calculating status...
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    Nov 26, 2012 7:04 PM (in response to gianiii)

    Any update about this issue? I just bought an iPad mini, Im an Apple lover, I have the iphone and the MacBook but now I wanna buy apps from my iPad but since I dont remember my security questions (answers) I just cant do it. In other forums they say theres an option in Manage Account, but as you all can see its not even available, you go there but the option doesnt show.

    What am I supposed to do?

  • atomicluck1 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 9, 2012 7:34 PM (in response to CristinaAlarcon)

    Same problem.  There seems to be no way to change your security questions even though my iTunes account is so old that I never had them in the past.  Now I can't get my new iPhone5 to update things that were on the old iPhone4.

  • Snowyowls2 Calculating status...
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    Dec 27, 2012 4:56 PM (in response to jeanneacurtis)

    I have the same issue here it *****

  • Glass Onion 2000 Calculating status...
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    Dec 31, 2012 7:18 AM (in response to filupskid)

    I have tried this, and verified my rescue email.  When I log onto my Apple ID account, there is no option below to reset security questions.  Now I have changed my password because that is what the FAQs say to do, even though I preferred my old 6 digit numerical password, and now they have to be 8 characters with a mix of numeric and upper & lower case alpha.  When I tried to call Apple Support, I get a message they are closed for the holidays.  Another reason why Apple s****!!!!

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