5 Replies Latest reply: Nov 27, 2012 5:27 AM by sunsrimohan
sunsrimohan Level 1 Level 1 (0 points)

Hey All,

 

I purchased a paid app from the App Store and Apple placed an extra amount as Authorization of my card.

 

I totally understand that the authorization placed was part of apple's policy. I used a Debit Card for the purchase and it is 10 days now since I purchased the app..

 

When i contacted apple for reverting the payment, they asked me to contact my bank. The bank authorities told me that apple never released the authorization request.

 

Could you please help me out!!!

  • 1. Re: iTunes charge on Debit Card
    babowa Level 7 Level 7 (23,300 points)

    Unfortunately, you are not addressing Apple here - these are user to user forums and we can help with technical questions, but not with purchase or billing problems. You will need to address this with the store unfortunately. Has the amount for authorization actually been deducted from your bank account? And has another amount been deducted for the purchase? If not, then the authorization may be the only charge - just guessing.

  • 2. Re: iTunes charge on Debit Card
    sunsrimohan Level 1 Level 1 (0 points)

    An amount equivalent to the app's price was deducted. this is the auth amount and again another deduction was made which was the price of the app...

     

    I followed up with the apple store and they are not giving any concrete reasons to revert the payment...

  • 3. Re: iTunes charge on Debit Card
    babowa Level 7 Level 7 (23,300 points)

    Contact your bank; that is the only thing I can think of to suggest - as I said, we are just fellow users and cannot provide help for this type of problem.

  • 4. Re: iTunes charge on Debit Card
    seventy one Level 6 Level 6 (8,990 points)

    As it is a debit card, the bank would be responsible for taking back that payment from Apple.    That they can do this is probably one of the reasons Apple do not generally accept debit cards (at least any more).   Persist with your bank.   Apple do say that a small amount as an authorisation check will be taken with a new account, then refunded within a few days.

  • 5. Re: iTunes charge on Debit Card
    sunsrimohan Level 1 Level 1 (0 points)

    Thanks for ur suggestions.. However, the bank says they are yet to recieve the credit reversal from Apple. Apple on the other hand says the system automatically sends the reversal after a certain period of time..

     

    Guess the amount is in a state of limbo now..   I gotta confirm from Apple, if they reversed the credit in d first place..