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How to unlock a locked IPHONE 5 that's paid in full price ?

1630 Views 3 Replies Latest reply: Nov 27, 2012 7:55 AM by karlion RSS
karlion Calculating status...
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Nov 27, 2012 6:21 AM

I just bought an IPHONE 5 16G $699 from the Walmart in USA. Never turn on the phone in USA. After I came back to Taiwan, I found my SIM card is not able to use ( screen shows SIM card is not supported by the carrier AT&T ) . If I put AT&T sim card back , it works but as IPOD , no telcom service. What should I do now ? please help....

iPhone 5, iOS 6
  • Lawrence Finch Level 7 Level 7 (24,555 points)

    As far as I know there are no unlocked iPhone 5's sold in the US yet, so you probably bought a "no contract" phone, not an Unlocked phone.

     

    So first, does the receipt say "unlocked"? If it does call Apple in the US and they may be able to fix it. If it doesn't say "unlocked" you can try calling AT&T, but there's no guarantee that they will unlock it.

     

    Finally, there is a (small) possibility that it really is unlocked. To find out you must connect it to iTunes and Restore it. If the restore upgrades it you will have to restore it a 2nd time. If the phone is unlocked you will get a message from iTunes that says "Congratulations! Your iPhone is unlocked."

  • KiltedTim Level 8 Level 8 (36,005 points)

    The only place you can purchase unlocked phones in the U.S. is direct from Apple. No 3rd party retailers (including Wal-Mart) are authorized to sell unlocked phones.  It was reported a while ago that AT&T iPhones purchased as no-commitment phones would be unlocked if you plugged them in and restored them using iTunes (have you tried this?), but no official statement has been forthcoming from AT&T so far as I'm aware.

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