Currently Being ModeratedNov 27, 2012 10:06 AM (in response to thebaze)
I feel your pain. I am a new user and am having the same issues.
Currently Being ModeratedNov 27, 2012 10:09 AM (in response to Glenn Ferguson)
Would it help if we call the hotline to let them know of this problem? Or are support teams readings these forums?
Currently Being ModeratedNov 27, 2012 10:15 AM (in response to Johannes Schmittat)
Since we pay for the service, I would think that we would be entintled to some support.
Currently Being ModeratedNov 29, 2012 2:01 PM (in response to Glenn Ferguson)
Just updated to iTunes 11, and of course i directly tried to change an artwork of one of my artworks.
--> THE ISSUE IS STILL NOT FIXED!
The artwork switched back to the old one about 30 minutes after i made the changes.
[sarcasm] But hey, now at least the artwork switches back already 30 minutes after having made changes, and not only about a day afterwards. [/sarcasm]
I can't describe in words how much fail this is. The apple difference?
Currently Being ModeratedNov 29, 2012 2:46 PM (in response to thebaze)
I can also confirm that this issue is still not fixed in iTunes 11.
I have now been a paying customer of iTunes Match for almost a year (subscribed on day one) and I have not been able to use the service properly as I am unable to change any of the low resolution artwork I previously had in iTunes. This means that my artwork looks terrible on my HD tv connected to my Apple TV.
COME ON APPLE SORT THIS !!!!
Currently Being ModeratedDec 3, 2012 11:55 AM (in response to thebaze)
I've just spent 2 days tidying up my artwork and filling the empty space. Not a single change is visible on any other devices. What a waste of time that was! Please please please can we have a function to update the artwork on Match?
I can't just delete all the files from Match and add them again, there are far too many and my connection is too slow. It's just not an option.
So far iTunes 11 has annoyed far more that I should let software annoy me. It's been slow, crashed a lot, and misses features like this.
Currently Being ModeratedDec 3, 2012 11:58 PM (in response to C10B)
did you try to change your album-artwork in the way I mentioned in this thread:
This helped me to change my artwork for +50 albums.
Currently Being ModeratedDec 4, 2012 1:44 AM (in response to Stefan Lautner)
Thanks Stefan, but that's not really an option for me. I have no idea which artwork I updated. I spent a long time updating lot of albums. To delete them all, re import them all, re upload them all, just to get a new pic uploaded is insane.
Currently Being ModeratedDec 4, 2012 9:09 AM (in response to C10B)
I agree it is very frustrating that such an easy workflow is not working. But if (almost) your whole local library has changed I recommend to do the remove and re-add to iCloud steps partly (e.g. start with all albums start with A).
Yes I know it will take time to do so, I did it that way and it needs some days. But what I really think is: Apple will not fix this bug. You ask why? The answer is simple: When you bought music from the iTunes Store the cover is already optimized for iTunes. When you have a mixed mp3 library like me and you use iTunes Match, then - and only then - you will have the need to change the covers. For me "the journey of frustation" starts with the need to change the covers as I mentioned the missing cover-art at my iPhone5 in coverflow mode and at my AppleTV.
Regards from Munich
Currently Being ModeratedDec 4, 2012 10:46 AM (in response to Stefan Lautner)
Of course apple needs to fix this bug. iTunes match is a not a free service, therefore all functionalities of the local library also have to be functional in the library stored in the cloud. It is just very immodest by apple not to have fixed this problem, and not even have made a statement that they acknowledge the error and that they are working on it. The bug be better fixed soon, if not i'm not gonna stay a customer of iTunes for very long, now that microsoft has launched a good competitor with Xbox music.
Currently Being ModeratedDec 5, 2012 1:09 AM (in response to thebaze)
maybe we have luck and get the fix. Since Walt Mossberg also recognize that something is wong with iTunes and the cover-art:
In my tests, some album covers were missing in album view. Apple says this is a rare bug, but one it has solved and will fix in a minor update soon.
Regards from Munich
Currently Being ModeratedJan 14, 2013 5:23 AM (in response to thebaze)
Hi, it's me again,
just a question to all of you that are having problems with changing the album artwork:
Are you using iTunes Match on multiple devices, or just on one single device?
Maybe this could be part of the problem.
Currently Being ModeratedJan 14, 2013 5:56 AM (in response to thebaze)
I use iTunes Match on different devices and Computers (MacBook, iMac and iPhone). Hence it is very important for me to change the album artwork in the iCloud and not locally.
Currently Being ModeratedJan 14, 2013 6:44 AM (in response to Stefan Lautner)
Ok, because i use iTunes Match on multiple devices as well.
I contacted the apple support, and they suggested to turn off iTunes Match temporarily on all devices but a single one: the one where you're gonna make the artwork changes. Then, after having done the artwork change, update iTunes Match and then, only then, reactivate iTunes Match on the othe devices as well. I can't access my second computer at the moment, so could you try if it works (or anyone else that has the same problem and is using iTunes Match on multiple devices)?