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Green glow on iPhone 5 unlock screen?

54833 Views 214 Replies Latest reply: Jun 22, 2013 10:07 AM by rab_random RSS
  • woltek Calculating status...
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    Nov 23, 2012 1:57 PM (in response to mac_n_cheese69)

    I thought I could reproduce it - until today: I went to the apple store and wanted to show the green glow to the genius. Nothing! I turned it off, let it asleep. Nothing. Kept it warm cold etc, tried everything macncheese said, the guy took it to the darkroom. No green glow. Stood there like an idiot, went home with the iphone, switched it on. Guess what? Greeeeeeeeen glooooohooooow. I am depressed now.

  • mac_n_cheese69 Level 1 Level 1 (0 points)
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    Nov 23, 2012 2:35 PM (in response to woltek)

    Sorry to hear that.  Very frustrating.  I made sure i did not take it in until i could reproduce it everytime.

     

    my replacement phone still has the problem but i am willing to live with it compared to the previous phone beucase the green doesn't show up on its on anymore.. and only shows up with i do the arm-rub 'dance' with the phone -which to be honest is not something i do very often.

     

    perhaps you can make a video and print out messages from this forum thread and take it with you next time?

  • The_kiza Calculating status...
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    Nov 24, 2012 10:42 AM (in response to Hazza42)

    photo.JPG

    Iphone 5 bought at Apple Store in Munich. 1/2 of the screen is constantly glowing green.

    On monday i will try to replace it in Amsterdan, because next week i am on vecation there.

    This happened when i put it out of the box and tried to activate it.

    I tried to restore it 3 times and nothing is happenig, the screen glows green.

    When I hit sleep button, the screen goes normal, but again after few second it goes green again.

  • woltek Level 1 Level 1 (0 points)
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    Nov 24, 2012 10:46 AM (in response to The_kiza)

    That looks bad. And like a new version of the glow issue as it's constantly green.

    I suggest what I always suggest: send it to tips@macrumors.com and to apple.

    Maybe one day they'll acknowleddge the problem...

    Good luck with the next phone!

  • The_kiza Level 1 Level 1 (0 points)
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    Nov 24, 2012 10:51 AM (in response to woltek)

    Thanks. Watch this video i recoded of the green glow....

    http://www.youtube.com/watch?v=ZCe-7toSKLU

  • woltek Level 1 Level 1 (0 points)
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    Nov 24, 2012 10:54 AM (in response to The_kiza)

    Gee!

  • mac_n_cheese69 Level 1 Level 1 (0 points)
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    Nov 24, 2012 12:57 PM (in response to The_kiza)

    This looks like a different problem altogether.  your lock-screen looks like its stuck in a loop.  Odd. 

     

    I suppose it doesn't help that your wallpaper is a photo of green grass.  how does it look when you have a plain black background as your wallpaper?

  • The_kiza Level 1 Level 1 (0 points)
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    Nov 24, 2012 1:15 PM (in response to mac_n_cheese69)

    photo.JPG

    Its the same. This is with black wallpaper. Thanks

  • woltek Level 1 Level 1 (0 points)
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    Nov 25, 2012 4:00 AM (in response to Hazza42)

    Did anybody try this: http://support.apple.com/kb/HT1808

    This is different from a normal restore. I did this and set the phone up

    as a new iphone - NOT from a backup. The glow appears to be gone.

    I'll keep you up to date.

  • tomyiiii Calculating status...
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    Nov 25, 2012 4:24 AM (in response to woltek)

    Nope, didn't work for me, I deleted everything on the phone and the green glow was still there.

  • Andrei.I Calculating status...
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    Nov 27, 2012 4:27 AM (in response to Hazza42)

    Hello everyone,

     

    I have the same issue on my white Iphone5. I have gone to the operator and I got it exchanged and guess what .. the new one has same issue but all this trying has helped me find what is causing the issue. It is for sure related to static because I have tried the same on another phone which had a rubber case on. With the rubber case, the issue did not appear which means that if you somehow insulate the metal body parts and the screen.. then the static will not discharge in the screen. Try adding a screen protector first on the screen, see if it still appears and then also a rubber case.

     

    Hopefully Apple will have something to say about this issue. It's clearly a faulty insulation in the case and it is not something expected to happen. I hope next lots of phones will have this issue fixed so I can change mine into a properly working one.

     

    Let me know results..

     

    Thanks.

  • woltek Level 1 Level 1 (0 points)
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    Nov 27, 2012 10:58 AM (in response to Andrei.I)

    Interesting!

    Rubber case: do you mean something like the bumpers?

    Thanks.

  • Andrei.I Level 1 Level 1 (0 points)
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    Nov 27, 2012 11:06 AM (in response to woltek)

    I mean anything that can insulate the metal case from touching your hand. I have only tested with a rubber bumper that covered the back of the phone and the edges also. I personally do not like covering the back of the phone because it's its most beautiful part so I hope that a screen film protector will be enough to stop this from happening.

     

    Still awaiting results from everyone ..

     

    And from APPLE too ?

     

    Regards,

     

    Andrei

  • woltek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2012 11:13 AM (in response to Andrei.I)

    I'll get a bumper tomorrow and report.

    Apple's pretty quiet about this...

  • The_kiza Level 1 Level 1 (0 points)
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    Nov 27, 2012 12:13 PM (in response to woltek)

    I am really sorry i have not tried this earlyer. Because i allready sent iphone on reclamation.

    You might be right and it must be something with metal parts and static. But THIS IS NOT NORMAL BEHAVIOUR. I mean i paid this thing 690 euro and we do not need to wrap iphone with plastic just to work normaly.

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