Currently Being ModeratedNov 27, 2012 2:04 PM (in response to Dee1226)
If I remember correctly Apple extended their 14 day return to 28 Days
If you were inside of those dates and you purchaced your iPad from a authorised online retailer then they don't have a leg to stand on.
Currently Being ModeratedNov 27, 2012 2:09 PM (in response to andytvcams)
No I purchased from the Apple store online back on launch day and have the same circumstances as Paul ( JudgeGledd ). My letters/emailshave been very similar to his as well.
Suppose I'll have to wait a reply to my last email
Currently Being ModeratedApr 13, 2013 11:55 PM (in response to JudgeGledd)
well done JudgeGledd (Paul)
i have same problem, i am not an expert on tecnology so i found out just now and i want to do same as u done so can u please send me copies it helps & make littele easyer for me
thanks in advance
Currently Being ModeratedMay 26, 2013 4:13 AM (in response to JudgeGledd)
Guys please contact ofcom!!! And bbc watchdog!
I am still many many many months battling with EE/orange to get compensation/ refund!
Thank you for contacting Ofcom on ??/??/???? about your complaint against Orange.
I understand it must be frustrating that you were given incorrect information about the compatibility of you iPad with 4G. Whilst we are firmly committed to preventing mis-selling our current regulations do not cover mobile broadband services or the equipment provided.
Regardless of this, as we are an evidence based regulator, it is important that we are made aware of your experience. Although our regulations do not cover this, if we notice a rise in similar complaints to yours, we can consider introducing the appropriate regulations.
In terms of escalating your complaint, you may wish to consider following their complaints process found at: http://www.orange.co.uk/contact/complaints.html.
If you exhaust this process, or if your complaint has been ongoing for over 8 weeks, you may be able to take your complaint to an Alternative Dispute Resolution (ADR) scheme. An ADR scheme is an important piece of consumer protection as they are free and independent for consumers like you. Orange must abide by their decision but if you remain unhappy you are free to consider legal action
Orange’s ADR scheme is CISAS (Communications & Internet Services Adjudication Scheme). CISAS can be contacted at:
International Dispute Resolution Centre
Please be assured I have made a full record of your experience and hope this information is useful.
Consumer Contact Team
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