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Help! iPad 3 on LTE in UK. Question

9725 Views 85 Replies Latest reply: May 26, 2013 4:13 AM by Noodle8or RSS
  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Nov 27, 2012 1:34 PM (in response to andytvcams)

    Congratulations

     

    Correct result i think !

  • andytvcams Calculating status...
    Currently Being Moderated
    Nov 27, 2012 1:37 PM (in response to Keith Doherty3)

    Thank you :)

  • Dee1226 Calculating status...
    Currently Being Moderated
    Nov 27, 2012 1:51 PM (in response to andytvcams)

    Congrats Andy. No luck for me with Apple online any help much appreciated.

     

    Andy did yours come from the retailer or apple?

     

    Message was edited by: Dee1226

  • andytvcams Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 27, 2012 1:53 PM (in response to Dee1226)

    Have you asked the the question why some of the Apple stores have agreed to an exchange?.

     

    What reason did they give as to why they would not help.

  • andytvcams Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 27, 2012 1:56 PM (in response to Dee1226)

    Mine was through a retailer,

    They did not want to know at first my reply was that I wanted to escalate it to senior management.

  • Dee1226 Level 1 Level 1 (0 points)
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    Nov 27, 2012 1:57 PM (in response to andytvcams)

    Asked that question last night. Am still waiting for a reply.

     

    Last response from apple was i am outside of the standard returns period.

  • andytvcams Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 27, 2012 2:04 PM (in response to Dee1226)

    If I remember correctly Apple extended their 14 day return to 28 Days

     

    If you were inside of those dates and you purchaced your iPad from a authorised online retailer then they don't have a leg to stand on.

  • Dee1226 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2012 2:09 PM (in response to andytvcams)

    No I purchased from the Apple store online back on launch day and have the same circumstances as Paul ( JudgeGledd ). My letters/emailshave been very similar to his as well.

     

    Suppose  I'll have to wait a reply to my last email

  • dhan1986 Calculating status...
    Currently Being Moderated
    Apr 13, 2013 11:55 PM (in response to JudgeGledd)

    well done JudgeGledd (Paul)

    i have same problem, i am not an expert on tecnology so i found out just now and i want to do same as u done so can u please send me copies it helps & make littele easyer for me

     

    thanks in advance

  • andytvcams Level 1 Level 1 (20 points)
    Currently Being Moderated
    Apr 14, 2013 7:59 AM (in response to dhan1986)

    I Think you may have left it a bit late now unfortunately.

  • Noodle8or Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2013 4:13 AM (in response to JudgeGledd)

    Guys please contact ofcom!!! And bbc watchdog!

     

     

    I am still many many many months battling with EE/orange to get compensation/ refund!

     

     

    Thank you for contacting Ofcom on ??/??/???? about your complaint against Orange.

     

    I understand it must be frustrating that you were given incorrect information about the compatibility of you iPad with 4G. Whilst we are firmly committed to preventing mis-selling our current regulations do not cover mobile broadband services or the equipment provided.

     

    Regardless of this, as we are an evidence based regulator, it is important that we are made aware of your experience. Although our regulations do not cover this, if we notice a rise in similar complaints to yours, we can consider introducing the appropriate regulations.

     

    In terms of escalating your complaint, you may wish to consider following their complaints process found at: http://www.orange.co.uk/contact/complaints.html.

     

    If you exhaust this process, or if your complaint has been ongoing for over 8 weeks, you may be able to take your complaint to an Alternative Dispute Resolution (ADR) scheme. An ADR scheme is an important piece of consumer protection as they are free and independent for consumers like you. Orange must abide by their decision but if you remain unhappy you are free to consider legal action

     

    Orange’s ADR scheme is CISAS (Communications & Internet Services Adjudication Scheme). CISAS can be contacted at:

     

    CISAS

    International Dispute Resolution Centre

     

     

    Please be assured I have made a full record of your experience and hope this information is useful.

     

    Yours sincerely

     

    Kirby Sharpe

    Consumer Contact Team

     

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