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After I used the migration tool to transfer contents of my previous MacBook Pro I cannot log in to my new MacBook Pro. I have tried using old and new passwords but to no effect. I cannot use my Apple ID. How can I re-set my MBook to factory setting pls?

120 Views 2 Replies Latest reply: Nov 27, 2012 3:33 PM by drdocument RSS
Roger Poole Calculating status...
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Nov 27, 2012 12:24 PM

I have been a proud owner of Apple products for many years. However, this problem is very frustrating! Any help will be appreciated. I used the migration tool to transfer the contents of my old MacBook Pro to my new shiny MacBook Pro Retina! After migration finished I tried to access my new MacBook Pro retina. However, when asking me to log in it refuses to accept the passwords from either the new MacBook or the old one! I do not have the option of using my Apple ID either.... Please help! Unfortunately, I am past my 90 day Apple Support!!

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)


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