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"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.""Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."

4838 Views 11 Replies Latest reply: Apr 1, 2014 7:00 PM by timcogyr RSS Branched to a new discussion.
cnolf89 Calculating status...
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Sep 29, 2012 8:07 PM

I got an iPhone 5. I tried to set it up by restoring an iCloud backup. The backup I made was from 7am this morning. It doesn't work, and I'm getting an error message.

 

"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."

 

I called Apple support, and they tell me the backup could be corrupted, and to try another backup. I tried another backup...in fact, I tried all backups. I'm getting the same error, which makes me suspicious that my backups are in fact fine.

 

So I called Apple support again, and was told to "give it a few hours" because there system has been having issues today (despite icloud system status saying everything is fine).

 

Out of frustation about 3 hours late I called Apple support once more. I was told to give it more time because their servers are busy due to ios6 updates etc.

 

This is BS, and I'm tired of getting the run around. I have important messages, emails, etc I need to have access to ASAP! Anyone else with this issue, and how did you fix it??

 

I need to restore from backup, setting up as new is not an option! I could see how my one backup could be corrupt, but 3 differen ones, and one dating back to 9/13 doesn't work!!! By the way, the one from 9/13 I used last week to restore my iphone. It worked fine.

 

Someone help please!

iPhone 5, iOS 6

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