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Use SIM of Virgin Mobile USA in other country

918 Views 5 Replies Latest reply: Nov 27, 2012 7:45 PM by ChrisJ4203 RSS
ulv30 Calculating status...
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Nov 27, 2012 5:48 PM

Hello people, I have an interrogant. Support of Virgin Mobile USA say me, ask to apple for activate your SIM because our service only works with CDMA. I buyed an iphone 4s in USA; today I live in other country and VM tell me the same answer everytime.

iPhone 4S, iOS 6.0.1, Carrier: Virgin Mobile USA
  • ChrisJ4203 Level 7 Level 7 (26,570 points)
    Currently Being Moderated
    Nov 27, 2012 5:55 PM (in response to ulv30)

    What iPhone 4S did you buy? If Virgin Mobile is a CDMA carrier, I do not believe it is a supported carrier. If you purchased a CDMA phone in the US, the only part that can be unlocked by the carrier is the GSM side. CDMA phones cannot be unlocked.

     

    Also, you are not addressing Apple here, this is a user to user technical support forum. The warranty on that phone is also only valid in the US, so if you had trouble with the phone you would have to return to the US with it for warranty service.

     

    You should sell the phone.

  • ChrisJ4203 Level 7 Level 7 (26,570 points)
    Currently Being Moderated
    Nov 27, 2012 7:15 PM (in response to ulv30)

    The original carrier is the only one that can auhorize an unlock. You purchased the iPhone from where to work on Virgin Mobile? If they sold the phone, they are the only one that can authorize the unlock. Or, is Virgin Mobile the carrier you want to use now? Who was the phone originally locked to?

  • ChrisJ4203 Level 7 Level 7 (26,570 points)
    Currently Being Moderated
    Nov 27, 2012 7:45 PM (in response to ulv30)

    I don't know about that. According to this support document http://support.apple.com/kb/HT1937, Virgin Mobile does not offer unlocking services, so you are out of luck. They are the only one that could authorize the unlock, and since they don't offer unlocking services, you cannot get it officially unlocked. Sorry.

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