2 Replies Latest reply: Nov 28, 2012 6:03 AM by zazu90
zazu90 Level 1 Level 1 (0 points)

I currently have Office 2011 14.2.0, and cannot update to any other version. I had a trial version before but deleted it, and then bought the latest one (digital copy) and installed it. I tried updating it by downloading the updates manually, but they cannot be installed with a yellow warning on the harddisk icon and message stating :

 

A version of the software required to install this update was not found on this volume.

 

The installer failed, but Word, Powerpoint and Excel run normally. However I cannot update it to the latest version, especially to the retina one, and I'm currently stuck with a painful non-retina office.

 

I tried a clean uninstall and reinstall, but that did not work either. I used different app cleaners, using boot mode, deleting files manually, following Microsoft support articles about the subject, NONE of the methods worked.  I also tried changing the Automator file name, didnt work.

I also tried creating a new account called "Test" and ran the installer in boot mode, same errors, same fails.

 

I have been trying to fix this problem for a week now, please don't reply and direct me to a KB support article telling me how to "completely remove office from your mac", because I have already tried this.

 

My problem is much deeper than simply removing office and remembering to restart the laptop after installation, something is corrupted and I do not know what it is.

 

When installing, the following dialog box appears :

 

Can't get alias "Microsoft Office 2011:Office Installer.mpkg:Contents:Packages:Office2011_all_quit.pkg:Contents:resources:qui t_apps.app:" of application "System Events"

 

The error log for installation is :

 

Nov 27 22:05:28   installd[1445]: PackageKit: prevent user idle system sleep

Nov 27 22:05:28   installd[1445]: PackageKit: suspending backupd

Nov 27 22:05:28   installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg. 14.2.0.a960ry

Nov 27 22:05:28   install_monitor[1470]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Nov 27 22:05:29   installd[1445]: ./preinstall: Not running /tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg.14.2.0.a 960ry/QuitApps.app/Contents/MacOS/QuitApps for system version 10.8 GUI install.

Nov 27 22:05:29   installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J

Nov 27 22:05:29   installd[1445]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (3 items) to /

Nov 27 22:05:29   installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J

Nov 27 22:05:29   installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.p kg.14.2.0.eTaS7G

Nov 27 22:05:29   installd[1445]: ./postinstall: 2012-11-27 22:05:29.170 installd[1492:203] *** NSTask: Task create for path '/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.pkg.14.2 .0.eTaS7G/postinstall' failed: 22, "Invalid argument".  Terminating temporary process.

Nov 27 22:05:29   install_monitor[1470]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Nov 27 22:05:29   installd[1445]: PackageKit: releasing backupd

Nov 27 22:05:29   installd[1445]: PackageKit: allow user idle system sleep

Nov 27 22:05:29   installd[1445]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7fb14ca08470 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.} {

   NSFilePath = "./postinstall";

  NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice Installer\U201d.";

   NSURL = "file://localhost/Volumes/Microsoft%20Office%202011/Office%20Installer.pkg#Offi ce2011_en_required_14.2.0.pkg";

   PKInstallPackageIdentifier = "com.microsoft.office.en.required.pkg.14.2.0";

}

Nov 27 22:05:29   Installer[1438]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7ff9d69daf50 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.}

Nov 27 22:05:29   Installer[1438]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Nov 27 22:05:30   Installer[1438]: IFDInstallController D688B1D0 state = 7

Nov 27 22:05:30   Installer[1438]: Displaying 'Install Failed' UI.

Nov 27 22:05:30   Installer[1438]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

 

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Can someone PLEASE help me with this ??! No one seems to have a similar problem, following KB articles to clean office from people's mac seems to fix their problem, but it isn't for me.


MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)