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Mac Mini 2012 video blinking out

153562 Views 1,193 Replies Latest reply: Mar 29, 2014 2:11 AM by knightshade91 RSS Branched to a new discussion.
  • BDAqua Level 10 Level 10 (114,675 points)
    Currently Being Moderated
    Nov 27, 2012 10:31 PM (in response to Ryan1369)

    Yes, it's a sad state of affairs indeed, hope they get it soon, but on the other side of the Coin, I'd never buy any computer with Intel Graphics... always the first to be dropped when a new Game or High end App comes out, & even Apple dropped OSX upgrades to many Intel Graphics Macs.

  • mark.augustin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2012 11:54 PM (in response to KevCheng)

    I was just ready to order a new mini when I saw all the messages about this issue.  So I will keep my wallet in my pocket for now as I want a dual monitor configuration and will need both video ports.

     

    Can any one suggest any people high up in Apple management that I can email and to reinforce for them it is costing them sales amd customer goodwill?  I would think someone in marketing or finanace, not engineering.

     

    I work in a software company and the voice of the customer is always heard so much sooner and more loudly here than anything from within.

     

    Thanks for any suggestions.

     

    MARK

  • BobH47 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 28, 2012 1:06 AM (in response to KevCheng)

    I decided to ask the Apple Care manager dealing with my case how they are getting on. This is the essence of his reply received this morning at 0900 GMT:

     

    "I have received a mail from our engineering team - Apple engineering are aware of customers having this issue and are investigating at the moment, please keep up to date on all software updates and also keep an eye on the Apple support website."

     

    It doesn't say an awful lot but I thought I would share it with you!

  • BDAqua Level 10 Level 10 (114,675 points)
    Currently Being Moderated
    Nov 28, 2012 1:17 AM (in response to BobH47)

    Thanks for the report Bob, but as you say...

  • Davehz Calculating status...
    Currently Being Moderated
    Nov 28, 2012 7:58 AM (in response to BDAqua)

    Well today the Genius called me back and said they could not reproduce my issue and I can pick my mini back up

     

    They knew nothing of the Intel Issue

    They said apple is not investigating this

     

    what to do......

  • BobH47 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 28, 2012 8:01 AM (in response to Davehz)

    Dave,

     

    If you haven't done so, log a call to Apple Care. Certainly Apple Care called from the UK ARE aware even if the local geniuses aren't.

  • Davehz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 8:03 AM (in response to BobH47)

    I started with AppleCare - they referred me to the Geniuses - But Ill try again

  • Ivan Ramirez2 Calculating status...
    Currently Being Moderated
    Nov 28, 2012 8:06 AM (in response to Davehz)

    Hey, don't dispair, I don't know where you're but if the "geniuses" are the same way as they're in Mexico (that's where I am) I wouldn't be surprise you got that answer.

     

    I would suggest to look back a few post where there was a phone number for a guy in the US, I think high level, you can try talking to him or leaving a message.

     

    Hope it works out

     

    <Edited By Host>

  • BobH47 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 28, 2012 8:30 AM (in response to Davehz)

    Oh dear!

     

    This is my first experience of Apple after 19 years of owning PC's. I have to say that their customer service in this matter is lamentable; I really expected better!

     

    They must be wasting a huge amount of their own time, let alone that of their customers.

  • Ryan1369 Calculating status...
    Currently Being Moderated
    Nov 28, 2012 8:47 AM (in response to KevCheng)

    If they would just admit across the board that this is in fact a known issue and that a fix is in the works I would be completely satisfied. This business of most reps at Apple not knowing or not admitting this is a known issue does nothing but damage to a company name. The reps I spoke with knew nothing of it and just basically wasted my time doing senseless diagnostic testing over the phone. This is thinking different for sure!

  • Davehz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 9:05 AM (in response to KevCheng)

    Now on the phone to apple care

     

    Quote

     

    "This is a known issue in the US - but it has not been registered as a known issue in Europe yet"

     

    ***?

     

    Waiting to be transferred to a "Senior AppleCare consultant"...

  • BobH47 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 28, 2012 9:07 AM (in response to Davehz)

    Unbelievable!

  • Ryan1369 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 9:14 AM (in response to Davehz)

    @ Daveh, much more info than I got out of them. Not known in Europe? Amazing.

  • MyMac8MyPC Level 4 Level 4 (1,440 points)
    Currently Being Moderated
    Nov 28, 2012 9:15 AM (in response to Davehz)

    Davehz wrote:

     

    Quote

     

    "This is a known issue in the US - but it has not been registered as a known issue in Europe yet"

    And Apple needs to step up and resolve that - period!

     

    It obviously is a issue worldwide whether they want to admit it or not.

     

    Not "registering" it as a known issue is just senselessly hurting Apple and upsetting their European customers.

  • Davehz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 9:30 AM (in response to KevCheng)

    SUCCESS!

     

    I spoke to the Senior AppleCare advisor. Apple recognise this as a known issue!!

     

    My case number is 376856972.

     

    He told me that Apple are researching a fix - no time frame - but at least its recognized!

     

    AppleCare Netherlands are aware - he said he only got an email from Apple US on this today

     


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