4 Replies Latest reply: Nov 28, 2012 1:51 AM by theViberTeam
aags2011 Level 1 Level 1 (0 points)

Hi!I have iphone4s and i install viber it,but then when I entered my number I recieve the code,the problem is that when I type the 4 digit code it wont allow me. "incorrect password" but i wrote it the same whats in there.I need your help pls! :'( i have this problem everytime i open my viber..I cant communicate to my parents through viber :'(


iPhone 4S, iOS 6.0.1
  • 1. Re: viber code problem
    razmee209 Level 7 Level 7 (23,385 points)

    YOu will have to contact Viber.  Look at their support site http://itunes.apple.com/us/app/viber-free-phone-calls-text/id382617920?mt=8

     

    Or look to the right at more like this -----------------> look for the green check mark to find your answer.

  • 2. Re: viber code problem
    theViberTeam Level 1 Level 1 (105 points)

    Hi,

    This is an official representative of Viber Media.

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

     

    For more questions or technical support, please visit our official HelpDesk.

    Thanks,

    Viber

  • 3. Re: viber code problem
    ercifromeurope Level 1 Level 1 (0 points)

    I want to inform you that there is an access code problem on Kosovo Vala GSM provider which has the country code of Monaco. Meanwhile, its country code starts with +377 and Vala GSM provider has 44 entry , it means +37744 .  So, when we try to get the access code , the automatic system does not send it. Moreover, when we try to use no code option it even does not call us to give the access code.

     

    Additionally, we removed and waited  24 hours, reinstall and tried it again... However , it is same again...

     

    Kind Regards

  • 4. Re: viber code problem
    theViberTeam Level 1 Level 1 (105 points)

    @ercifromeurope -

     

    Hi,

    Thank you very much for this valuable information. Please contact us via email at logs@viber.com and elaborate on the problem (giving more details examples), so we could hopefully resolve the problem soon.

     

    Best regards,

    the Viber Team.