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Think I don't understand the warranty.

263 Views 6 Replies Latest reply: Nov 28, 2012 12:16 PM by deggie RSS
Harmon20 Calculating status...
Currently Being Moderated
Nov 28, 2012 10:42 AM

(I'm too wordy, I know. Sorry. Please forgive my throwing a bit of catharsis in with my query.)


Am I missing something? I hear different things from different people & I'm hoping for a final word from an authority.


When I got my iPhone 4 at the Santa Barbara CA store 2yrs ago I was told that unless I paid the $100 for an extended warranty then I would only be covered for the 30 or 90 days required by law and I'd be on my own after that. (I don't recall the exact number, just that it was a shockingly short period of time.) I found that surprising because I'd heard such great things about Apple customer service, but I thought that maybe that greatness came at a cost of $100 and no one ever mentioned that part.


So when our phones started having trouble within 6 months of buying them I did the repairs myself. I had to replace an unresponsive home button on my phone and had to replace the cell antenna on my wife's phone to fix her reception problems. (Yes, it was in a case. Replacing the antenna fixed it.)


Now it's time to re-up my contracts so I'm looking at new hardware and I see one year factory warranty on the iPhone.  Those iPhones 4 were my first Apple purchase and since then they've been my only one as I've been thinking this whole time that the only way to get the good service everybody talks about was to pay extra for it. Yes, I understand $100 isn't much if I have to replace the phone out-of-pocket, but an extra $200 over the cost of the phones 'at the register' was too much for me to handle. (I have to admit to harboring some resentment over the whole thing, as if I'd gone to this hot new club everyone was talking about only to find I couldn't afford the cover and had to watch from the outside as everyone else enjoyed themselves.)


Is this year warranty a new thing or does this vary by state so that a CA store would say something different? Did I just not understand? Is/was it true that the warranty is the minimum required by law unless you purchase additional coverage? I feel like I'm missing something. Shame on me for taking some random salesdude's word for it and not digging deeper sooner, but that's what I'm doing now. So...?

iPhone 4, iOS 6.0.1
  • AnaMusic Level 9 Level 9 (55,110 points)
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    Nov 28, 2012 10:44 AM (in response to Harmon20)
  • tonefox Level 5 Level 5 (7,680 points)
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    Nov 28, 2012 11:20 AM (in response to Harmon20)

    "...Apple's One Year Limited Warranty..." from the link given.


    Which do you think is more likely to be correct? The warranty published by Apple on it's own website, or the response you received from somebody in a shop trying to sell you an extended warranty??

  • Michael Black Level 6 Level 6 (17,835 points)
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    Nov 28, 2012 11:25 AM (in response to Harmon20)

    The default hardware warranty is for one full year.  The iPhone may be returned for full refund for up to 30 days from date of purchase.  The basic one year warranty includes 90 days of free telephone technical support.


    Is it possible you just misunderstood the various terms and limitations of the default warranty?  Note that there are several term limitations for different aspects of the warranty coverage.

  • deggie Level 8 Level 8 (44,840 points)
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    Nov 28, 2012 12:16 PM (in response to Harmon20)

    And that is probably what the employee told you. But it is always best to read the warranty, don't go by what the salesperson tells you.


    You can also purchase AppleCare + on a new iPhone when you get it. If you re-up at an Apple Store they can add it right then for $99. It will extend your phone support to 2 years, warranty to 2 years, and it covers 2 instances of breakage with a $49 deductible. If you purchase your iPhone from someone else you have 30 days to go to an Apple Store, have it inspected and be able to purchase AppleCare +.


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