6 Replies Latest reply: Nov 28, 2012 3:09 PM by Stint01
Stint01 Level 1 Level 1 (0 points)

could someone please tell me the policy regarding the water indicators on the iphone when it comes to voiding the warranty or not?

i have the iphone 4s which is unresponsive, i visited the Apple store to be told i have water damage because the indicator on the docking port was red which has voided the warranty, however when taken apart all the others were white, ive been nowhere near water so im extremely dubious as to whether this is actual water damage and the indicator on the port could have tripped due to a droplet of rain for example which surely isnt my fault?! anyway id like to know or even see the full policy on the issue to put my mind at ease as to whether im falling for yet another money making scam by apple or not


iPhone 4S
  • 1. Re: water indicator policy affecting warranty
    KiltedTim Level 8 Level 8 (37,815 points)

    No one here speaks for Apple.

     

    Normally, it takes more than one tripped sensor to void the warranty.

     

     

    Stint01 wrote:

    ...however when taken apart all the others were white...

    Um... who took it apart?  If you opened it up yourself, then the question is moot. You voided the warranty by taking it apart.

  • 2. Re: water indicator policy affecting warranty
    Stint01 Level 1 Level 1 (0 points)

    the apple team took it apart to look inside and yes only one sensor had tripped, an outside one in the docking port

  • 3. Re: water indicator policy affecting warranty
    KiltedTim Level 8 Level 8 (37,815 points)

    Then go back to the store and talk to the manager. Politely. It usually takes more than one moisture sensor to void the warranty. If the phone had never been opened or altered, and if there was only one sensor tripped, then normally, I'd think they would replace it under warranty.

     

    Unless, of course, you told them that it was working just fine until you took it out in the rain and it might have gotten a drop of water in it, which of course wasn't your fault, but that as soon as that happened, it didn't work any more...

     

    If you told them that it got wet right before it stopped working... well... you can fill in the rest.

     

    What, exactly is the problem that prompted you to take it in for service in the first place?

  • 4. Re: water indicator policy affecting warranty
    varjak paw Level 10 Level 10 (169,765 points)

    Apple has not made public a policy regarding the water sensors. The only statement available to the general public is the warranty statement:

     

    http://www.apple.com/legal/warranty/products/iphone-english.html

     

    which states that the warranty does not apply to "to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause"

     

    If the technician at the Apple Store has told you that the warranty has been voided, then there's probably nothing you can do. You can try discussing the situation with the store manager, but they usually go by the technician's diagnosis.

     

    Regards.

  • 5. Re: water indicator policy affecting warranty
    brad805 Level 5 Level 5 (7,290 points)

    Many Genius are now trained to be much more sophistocated and will void the Warranty if they dectect corrosion, even if all the Liquid Indicators are perfect, unexposed (white). The Genius makes the determination, no matter if there is 0, 1 or more indicators tripped. If you are not satisfied you can spend your time trying another Genius or sending iPhone to Apple for evaluation.

  • 6. Re: water indicator policy affecting warranty
    Stint01 Level 1 Level 1 (0 points)

    really appreciate your replys guys, maybe i'll have a chat with the manager, i originally took it in because it wont charge, now that could be a dead battery!!! anyway i've just been browsing this issue online and i'm shocked to learn this is a HUGE worldwide issue with careful owners having warranties being voided because of these sensors that can trip in many circumstances that do not damage the phone in any way.,

     

    Anyway for me the name of Apple has been tarnished and i'll move on but as Apple are so mainstream these days losing loyal customers isn't really going to hurt....which is a shame