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Help me-Technical problem-After sale service

203 Views 3 Replies Latest reply: Nov 29, 2012 2:25 PM by KiltedTim RSS
kamranradan Calculating status...
Currently Being Moderated
Nov 29, 2012 2:35 PM

Dear Sir/Madam

Good Day,


I have bought an IPHONE 4S (In Iran) which its specification is as below:

IOS version 6

Serial No.: C8*******T9Y

Part No. : MD234LL/A



I update its IOS from version 6 to version 6.0.1 it worked correctly however it showed me searching instead of its ANTEN, I turned off my mobile phone and changed my Simcard to see if it would work or not but again it didnot work and also I showed it to several Technical expert and they restored it by iTunes version 10.7 and as a result it just show this message:"The IPHONE could not be restored. an Unknown error occured (-1)".


The Technical expert` opinion was that its Baseband had some problem after 3 days which we had registered it( We registered that on 20 Nov. 2012),

Its Garantee is valid until 20.Nov.2013.

So kindly I request you that is it possible for Apple Co. to change it and send me a new one if so the nearest country for me to come and receive that is UAE and also I have some friends in USA who can bring it for me.


I would be appreciated to help me in this matter.

Thanks for your kind cooperation in advance and looking forward to your prompt reply.


Sincerely Yours

Kamran Radan






<Edited by Host>

iPhone 4S, iOS 6
  • carl wolf Level 6 Level 6 (13,900 points)
    Currently Being Moderated
    Nov 29, 2012 1:52 AM (in response to kamranradan)

    Return the iPhone to an AASP for replacement.

  • imobl Level 4 Level 4 (3,280 points)
    Currently Being Moderated
    Nov 29, 2012 2:13 PM (in response to kamranradan)

    Warranty is valid only in country of original purchase. You must

    return the iPhone personally or via a friend who can take it to

    Apple or AASP in that country and then ship it back to you.

    Cost of shipment is yours. Apple will not accept international shipments

    for repair and will not ship internationally after repair - especially

    to Iran where Apple products are under embargo.

  • KiltedTim Level 8 Level 8 (35,840 points)
    Currently Being Moderated
    Nov 29, 2012 2:25 PM (in response to kamranradan)

    kamranradan wrote:


    Dear Sir/Madam

    Good Day,


    I have bought an IPHONE 4S (In Iran)

    The iPhone is not available in Iran. In fact, it is illegal to export it to Iran or to give or sell one to anyone with the intent of taking it to Iran.  It can not be serviced in Iran by Apple or any authorize Apple agent.


    You will have to determine what country the phone actually came from and take it to that country or send it to someone in that country to have it serviced.


    Keep in mind that if you send it to someone, they can not legally send it back to you in Iran.


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