4 Replies Latest reply: Nov 29, 2012 6:23 AM by 3dragonflies
3dragonflies Level 1 Level 1 (0 points)

I am trying to delete added accounts on my mac.  I do not have an 'account' or a 'users & groups' icon in my system preference.  I think I am missing something.  I do not know how they were added.  TY


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: Deleting additional user accounts from MacBook Pro
    thomas_r. Level 7 Level 7 (27,920 points)

    Can you provide a screenshot of the System Preferences app? Press command-shift-4, then press the space bar, then click the System Preferences window. Then, in a new message here, click the camera icon on the editor toolbar and attach the new screenshot file that is on your desktop.

  • 2. Re: Deleting additional user accounts from MacBook Pro
    3dragonflies Level 1 Level 1 (0 points)

    Screen shot 2012-11-29 at 8.33.50 AM.png

    I have also talked to tech support.  They advised that I reinstall software from start up disc.  Cannot find the disc at this time...I may take it to an apple store.  I wonder if they can help. 

    Thank You!

  • 3. Re: Deleting additional user accounts from MacBook Pro
    thomas_r. Level 7 Level 7 (27,920 points)

    Yup, you're missing a couple other items there as well. Have you run some kind of "cleaning" utility or something like that recently, or otherwise tampered with the system?

     

    In any case, though, Apple support is correct, you need to reinstall the system, which means you'll need to know where your discs are. It's possible the Apple Store will be willing to reinstall the system for you, but I believe they'll charge you for that, and you'll still have no disc, which you really need to have. If your machine shipped with 10.6, you can get new copies of the gray discs that shipped with the machine from Apple for a small shipping & handling fee. If it shipped with an earlier system, you can get a new 10.6 disc from Apple:

     

    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

  • 4. Re: Deleting additional user accounts from MacBook Pro
    3dragonflies Level 1 Level 1 (0 points)

    Thomas,

     

    Thank you very much!!  I am currently searching for my disc.  I placed it in a very safe place...so safe, even I cannot find it. 

     

    I did not run any cleaning program or tamper with anything. At least not that I remember. 

     

    I will get my hands on the disc and fix.

     

    Thanks again for your reply!  Greatly appreciated.

     

    Rachel