7 Replies Latest reply: Nov 29, 2012 7:16 AM by cawoodbury
MissMoon Level 1 Level 1 (0 points)

hello everyone!

 

i am hoping there is a smart person out there who can solve this for me. got the band to sinc with the i5, but now when i go to log into the app it tells me a 'status 500' error. ???

 

has anyone seen this before and do they hopefully ave a solution? thanx in advance :)


iPhone 5, iOS 6
  • 1. Re: Nike fuel band app
    K'Shanti Level 1 Level 1 (10 points)

    Mine, too. I'm calling Nike+ Service & Support in the morning. You can also check their support page at www.nikeplus.com/support.

  • 2. Re: Nike fuel band app
    cawoodbury Level 1 Level 1 (0 points)

    I believe it due to the fact that Nike is under a website maintenance. I'm sure it will be fixed later today.

  • 3. Re: Nike fuel band app
    cawoodbury Level 1 Level 1 (0 points)

    Questions? Please visit us at the Nike+ Support App

    or give us a call at: US 1-800-379-6453 (7 days a week: 5am-10pm PST)

    UK +44 (0) 207 660 4452 (M-F: 9am-6pm CET).

    ENGLISH

    Our site is down for scheduled maintenance at this time. Please come back soon to sync your activity and track your progress. Questions? Please visit the Nike+ Facebook Support App

    ESPAÑOL

    ¡Gracias por visitar Nike+! Estamos realizando tareas programadas de mantenimiento del site en este momento. No tardes en volver para sincronizar tus carreras y realizar un seguimiento de tus progresos.

    DEUTSCH

    Vielen Dank für deinen Besuch bei Nike+! Derzeit werden planmäßig Wartungsarbeiten an unserer Webseite durchgeführt. Komme bald wieder, um deine Läufe zu synchronisieren und deinen Fortschritt zu verfolgen.

    PORTUGUÈS (BR)

    O Nike+ agradece a sua visita! O site está passando por uma manutenção programada. Volte em breve para sincronizar as suas corridas e conferir o seu progresso.

    JAPANESE

    Nike+にアクセスいただきありがとうございます。 現在サイトの定期メンテナンスを行っています。 ランを同期したり、成果を記録したりするには、後日サイトに再度アクセスしてください。 ご質問がある場合は、ナイキジャパンお客様相談室 までお問い合せください。

    KOREAN

    Nike+를 방문해 주셔서 감사합니다! 현재 본 사이트의 정기 유지 보수 작업을 진행 중입니다. 잠시 후에 다시 방문하여 러닝 기록을 동기화하고 진행 상황을 추적해 주십시오. 문

    CHINESE (SIMPLIFIED)

    感谢您访问 Nike+! 目前我们正在进行定期网站维护。欢迎您再次访问本网站同步您的跑步记录并跟踪你的进展情况。

    CHINESE (TRADITIONAL)

    感謝您造訪 Nike+!目前我們正在進行排定的網站維護。請您稍後再次造訪,同步您的路跑紀錄並追蹤您的進度。

    THAI

    ขอบคุณสำหรับการเยี่ยมชม Nike+! ขณะนี้เรากำลังดำเนินการบำรุงรักษาเว็บไซต์ กลับมาเร็วๆ นี้เพื่อซิงค์การวิ่งและติดตามความก้าวหน้าของคุณ คำ

    ARGENTINIAN

    Gracias por visitar Nike+. Estamos realizando tareas programadas de mantenimiento del sitio en este momento. Volvé pronto para que sincronices tus carreras y hagas seguimiento de tu progreso

    LATIN AMERICAN

    Gracias por visitar Nike+. Estamos realizando tareas programadas de mantenimiento del sitio en este momento. Vuelve pronto para que sincronices tus carreras y hagas seguimiento de tu progreso.

    ITALIAN

    Grazie per aver visitato Nike+! Al momento il sito è sottoposto a un intervento di manutenzione programmata. Torna presto a sincronizzare le tue corse e monitorare i tuoi progressi.

    FRENCH

    Merci d'avoir visité le site Nike+ ! Nous procédons actuellement à une maintenance programmée du site. Reconnectez-vous un peu plus tard pour synchroniser vos courses et suivre vos progrès.

    FRENCH (CANADA)

    Merci d'avoir visité le site Nike+! Nous procédons actuellement à une maintenance programmée du site. Reconnecte-toi bientôt pour synchroniser tes courses et suivre tes progrès.

    POLISH

    Dziękujemy za odwiedziny w Nike+! Obecnie trwa zaplanowana wcześniej konserwacja witryny. Wróć wkrótce, by zsynchronizować swoje biegi i śledzić postępy.

    RUSSIAN

    Мы рады видеть тебя на сайте Nike+! В данный момент сайт закрыт на техническое обслуживание. Скоро работа сайта будет возобновлена, и ты сможешь продолжить синхронизацию пробежек и отслеживание своих результатов.

  • 4. Re: Nike fuel band app
    K'Shanti Level 1 Level 1 (10 points)

    This has been going on at least since Nov. 26th.

  • 5. Re: Nike fuel band app
    cawoodbury Level 1 Level 1 (0 points)

    I just started having the problem last night and had no problems earlier in the day or in the week and found that the site is under maintenance.  I have had this happen before and eventually it did start to work again. What you can do if it's been going on for a while is uninstall the app and reinstall it but unfortunately until the site is out of maintenance, you wont be able to log in. You'll find that if you plug your band directly into the computer, you can't do anything with it as well because of site maintenance. I hope this helps.

  • 6. Re: Nike fuel band app
    cawoodbury Level 1 Level 1 (0 points)

    Here is the support info just in case you would like to pursue it further with them.

    Questions? Please visit us at the Nike+ Support App

    or give us a call at: US 1-800-379-6453 (7 days a week: 5am-10pm PST)

    UK +44 (0) 207 660 4452 (M-F: 9am-6pm CET).

     

    Our site is down for scheduled maintenance at this time. Please come back soon to sync your activity and track your progress. Questions? Please visit the Nike+ Facebook Support App

  • 7. Re: Nike fuel band app
    cawoodbury Level 1 Level 1 (0 points)

    Everything should be working fine now. If not reboot your phone and try again. You may have to reinstall the app if it doesn't work.