1 Reply Latest reply: Nov 29, 2012 7:42 AM by JimHdk
NikkiAC Level 1 Level 1 (0 points)

Iv had my ipod for a while I got it from my friend, It is really slow can I send it in for a new one or will I just have to buy one?


iPod touch
  • 1. Re: IPod Touch HELP
    JimHdk Level 7 Level 7 (23,635 points)

    What iPod model do you have? What iOS level are you running? (See Settings -> General -> About) It should be possible to fix the slowness.

     

    Regarding your question: No, you can't just send it in for a new one.

     

    Some general debugging steps:

     

    Restart iPod: Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPod. To turn iPod back on, press and hold the Sleep/Wake until the Apple logo appears.

     

    Reset iPod: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Ignore the "Slide to power off".

     

    Restore iPod: Connect to iTunes on a PC/Mac and do a restore.