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preview crashing in mountain lion

4610 Views 15 Replies Latest reply: Jun 15, 2013 3:48 AM by capitaine_choc RSS
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Pascal Bouvier Level 4 Level 4 (2,880 points)
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Aug 2, 2012 6:07 AM

since upgrading to mountain lion, i cannot use preview anymore.  whether i launch the application or try to open a pdf or jpg by double clicking on the file, i get a lengthy error message.  having downloaded mountain lion from the app store, i am not sure quite what to do to remedy.  anyone encounted the same issues since upgrading?

  • giffordfromweston Calculating status...
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    Aug 6, 2012 5:48 AM (in response to Pascal Bouvier)

    Yes - I am having the same issue.  It seems to only be happening on users that authenticate to Open Directory.  Local logins work fine.  Preview will not open jpegs or PDFs.  After attempting to open files, it  hangs up and crashes.  I've tried deleting some related cache and peference files with no change.  All my updated machines (all iMacs 2009 & 2011) have the same issue.

  • macosxnorge Level 1 Level 1 (0 points)
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    Aug 7, 2012 12:01 AM (in response to Pascal Bouvier)

    Same here. Upgraded to Mountain Lion via App Store and Preview went hiwire :-)  If any of you finds a solution - please share the fix or workaround with us here in the forum thread. thnx. Lets hope apple picks up the problem and patch the problem soon.

  • Topher Kessler Level 6 Level 6 (9,295 points)
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    Aug 7, 2012 12:02 AM (in response to Pascal Bouvier)

    What is the error message?

  • macosxnorge Level 1 Level 1 (0 points)
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    Aug 7, 2012 12:46 AM (in response to Topher Kessler)

    There is now error message. Not i my case :-)  Preview just freezes and must be force-quitted. I am no guru so there may be some hidden logs with a message. if so please instruct me where to look for it :-)  Preview freezes on any filetype. It seems to be strugling after the last update from apple. I have also  tried to dump all the prefs-files for Preview.app with no luck.

  • giffordfromweston Level 1 Level 1 (0 points)
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    Aug 7, 2012 8:41 AM (in response to Topher Kessler)

    The only message is that Preview Quit Unexpectedly - the crash report comes up to send to Apple.  I have a copy of a report if that will help.  I have tried a number of the fixes recommended on other discussions with no change. I have changed permissions, etc.  Could it be something affecting the link between the machine and the user's directory?  Again, it works fine locally, and after checking permissions - unless I am missing something which is entirely possible - I get the same result.

    Thanks

  • SarahTucson Calculating status...
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    Aug 28, 2012 9:11 AM (in response to Pascal Bouvier)

    I am having the exact same problem and it is driving me nuts. I can open one or two things in Preview and after that it hangs and I end up having to force quit. I'm not sure if it is file type specific b/c I am mostly oepning eps files.

  • Boby51 Calculating status...
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    Sep 4, 2012 12:31 AM (in response to Pascal Bouvier)

    I am also having same problem. Can sometimes open the same file after freezing.

  • Matt390 Calculating status...
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    Sep 4, 2012 12:38 AM (in response to Pascal Bouvier)

    Get this occasionally too, usually happens on the larger files though.

  • giffordfromweston Level 1 Level 1 (0 points)
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    Oct 1, 2012 8:29 AM (in response to Pascal Bouvier)

    Check / Search -

    Install Java (JRE) | Mac OS 10.7 Lion

    Also - in Apple Support Communities - search -

    To open plugin process,you need a java runtime.would you like to install one

    Check CT's response.  Installing Java Runtime (JRE) resolved the issues for me with Preview and Adobe Acrobat.

  • sscar Calculating status...
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    Nov 28, 2012 2:26 PM (in response to Pascal Bouvier)

    Preview was working fine after update. Two days ago I opened a corrupt pdf file. After that, preview crashes (beach ball, slow system) every time I try to open it.

    Sometimes a message: you have no permission to open this file, shows up.

    How can I reinstall preview?

    I tried a recover, installed Moutain Lion again and the issue continued.

  • Lucy V Calculating status...
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    Nov 28, 2012 9:54 PM (in response to Pascal Bouvier)

    Yes I'm having the same problem.

    I bought a Mac 2 months ago and got home and updated the OS to Mountain Lion via the Apple Store.

    Every time I try to edit pics in Preview it crashes and sometimes saves the changes and other times it doesn't, I would say it crashes at least every 2nd time I use Preview.  I called Apple Support and they told me Preview only had a very basic editing feature and that I should use iPhoto instead!  But I don't like the way you have to import pics and then export them again for back-up so it's just one too many steps for me as I upload lots of pics and edit as i'm an ebay seller so don't want too many pics filing up my iphoto..

     

    Anyway Preview *** and I have as to date, had no help from Apple!

  • SarahTucson Level 1 Level 1 (0 points)
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    Nov 29, 2012 8:06 AM (in response to Pascal Bouvier)

    It was suggested to me to reinstall Java. This appears to have solved my problem with preview crashing although I have no idea why

  • wadjei Calculating status...
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    Mar 28, 2013 2:58 PM (in response to giffordfromweston)

    your crash report looks slightly different to mine (suddenly I can't open large PDFs without a crash) - in mine one of the crashing threads seemed to be mentioning things about thumbnails.

     

    So in Preview's (opened with no documents) I went to Preferences > PDF. Then de-selected the Opening for the first time: always show the sidebar checkbox.

     

    The same documents that had been giving me problems before opened just fine. In some cases I was even able to re-enable the scrollbar using the window widget and everything continued to work fine.

     

    Problems seemed to happen to me only when opening a large PDF with the sidebar open...

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