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screen black but phone appears to work

400 Views 1 Reply Latest reply: Nov 29, 2012 8:18 AM by Lawrence Finch RSS Branched to a new discussion.
rbd3 Calculating status...
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Nov 29, 2012 7:55 AM

screen black but phone appears to work

iPhone 4S, iOS 6.0.1
  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Nov 29, 2012 8:18 AM (in response to rbd3)

    Is it always black, or only when you are on a call? If it is only on a call remove your case and screen protector (if any), as one of them is blocking the proximity sensor. If it is black all the time you probably have a hardware issue, but you can try rebooting - hold the HOME and SLEEP buttons at the same time until an Apple logo appears. If nothing at all happens after 30 seconds of holding your phone is broken.

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