Q: Forgot your answers? Send reset security info email ..... this link not see in my apple accound pls help

i'm also Forgot your answers? Send reset security info email

Did you you. Replace your question?

no

no

i have the same problem like you..i bought it 5 years ago and i dont even recall any security question . Once I top up my credit and try to bought a new one..a security question pop up which i never recall the answer..

i try to follow the discussion group but still it did not solve the problem.

The send reset link will only show on your account if you already have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you haven't checked whether you have the link then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side of the screen (similar to the screenshot in the second post on this thread) you might see an option below the questions to send reset info to a rescue email address.

If you don't get the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.

e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'

or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

Thanks for the reply king_penguin

My last option is to call apple support in our country but I can't get even their line , it's either engage or cannot connect,

.

I just wish they can make it simple to reset my security question

Lookalike I gonna lose my credit in my account :(