Currently Being ModeratedNov 28, 2012 11:21 AM (in response to Jonnikon)
How long is "a while now"? There is 90 days complimentary support and a 1 year warranty with a Mac Mini. If you purchase AppleCare it extends everything to 3 years.
Are you referring to a password request when you turn on the computer or is it asking for one when he tries to get his mail? If it is when he turns on the computer, and he has not set one, try just pushing the enter key and see if it starts the computer.
Currently Being ModeratedNov 29, 2012 7:34 AM (in response to deggie)
"A while now" is his Mini has been useless for about a year because I just haven't had time to research it with my work schedule. Needless to say he is looking at WIndows 7 as an alternative that'll work.
The password I am referring to is the startup login, for which we have no password set, it should just go right to his desktop...did before...not now.
My point about Apple NON-Care is that it is petty to hold someone up for a few dollars when you can simply answer the question, it thoroughly ****** me off that Apple has so much disrespect for their customer base, and this has always been the case: great products but they'll knife you for a buck every time you call with a question.
Currently Being ModeratedNov 29, 2012 11:47 AM (in response to Jonnikon)
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Reset OS X Password Without an OS X CD...
Starts up like the first time you buy a new Mac, but after filling in all that info again, you should have access to the computer and the other Users & files will still be there... give the new User a different name than an existing one.