1 Reply Latest reply: Nov 29, 2012 4:19 PM by ds store
kapitanemo Level 1 Level 1 (0 points)

I brought in my early 2011 MBP 15" 8GB Ram running ML for WiFi issues. In the middle of their repair process the logic board failed. Is this my cost or theirs? It is on its way to the repair center and I am slated to pay for it but am very uncomfortable with the whole situation. My laptop was returned to me in worse condition than when I brought it in and now I have to pay for the repair?

 

They said they erased the HD, then when trying to reinstall the OS they couldn't (tried several methods), and found that the logic board was now broken and preventing the reinstall. I was able to reinstall (not E&I) just days before their attempts. Their argument is that logic boards fail, so it failing in their custody does not make it their fault. But the bottomline is my laptop was returned to me in a worse condition than when I brought it in to them.

 

What do you guys think I should do? TIA

 

-Niko


MacBook Pro, OS X Mountain Lion (10.8.2)