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Safari not working, after hardware replaced.

299 Views 2 Replies Latest reply: Nov 30, 2012 9:15 PM by Tim Snoots RSS
phil92 Calculating status...
Currently Being Moderated
Nov 29, 2012 4:20 PM

Just had iMac restored completely with a new hard drive, due to recall.  Everything is working correctly, except Safari.  Internet connection is fine on Wi Fi (Firefox works).  I have also completed all software updates.  Suggestions? 

iMac
  • baltwo Level 9 Level 9 (59,145 points)
    Currently Being Moderated
    Nov 29, 2012 4:44 PM (in response to phil92)

    Try wired, a new admin user account, or both.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • Tim Snoots Level 2 Level 2 (200 points)
    Currently Being Moderated
    Nov 30, 2012 9:15 PM (in response to phil92)

    Something simple worth trying:

     

    1) Quit Safari if it is running

     

    2) From Finders "Go" menu, choose "Go to folder", type in ~/Library/Preferences, then click "Go" button.

     

    3) Within the "Preferences" folder, sort by filename, then look for, and Trash, all the files that begin with "com.apple.Safari....".  In particular, make sure to trash "com.apple.Safari.plist".

     

    4) From Finders "Go" menu, choose "Go to folder", type in ~/Library/Caches, then click "Go".

     

    5) Trash the "com.apple.safari" cache file

     

    6) Try opening Safari again.

     

    If that does not work, then I would recommend using another browser like Chrome (http://chrome.google.com) to download the latest version of Safari for your Mac OS version from (http://support.apple.com/downloads/#internet).  Try installing it if it will alow it.

     

    And lastly, if all else fails, backup your Mac, reboot, then download and install the latest "Combo Update" for your Mac OS version (http://support.apple.com/downloads/#combo).  Installing or reinstalling a Combo update will almost certainly replace nearly many files associated with Safari and therefore would solve an issue where a critical file used by Safari is corrupted.

     

    Good luck.

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