Hi all - hope you had a great Thanksgiving! I am working a small (80 device) iPad rollout at Ovid-Elsie Area Schools in Michigan and although it seems to be working perfectly for us otherwise, I am experiencing some issues with Apple Configurator when it is working with VPP redemtion codes.
used an initial Apple ID to download and add free apps into Apple Configurator. This worked perfectly and I had no issues with adding these apps to the devices to be managed, which involves putting check marks next to all apps before pressing Prepare.
Using a second (program manager) Apple ID I purchased 2 apps (40/ea) through volume.itunes.apple.com/us.store on the same Mac Mini that runs Apple Configurator.
Using the Apple ID initially used to purchase free apps (not the ID of the VPP program manager used to purchase apps through the volume purchase site) I took the first redemption code in my downloaded spreadsheet to purchase one of the apps in iTunes. That spreadsheet went in the trash and I re-downloaded the spreadsheet, added the app to Apple Configurator (trying both the + button in the app panel and the dragging app from iTunes methods) and imported the new spreadsheet into Apple Configurator for the first time.
When the import was all take care of, the paid apps showed in the app dock along with the free apps and also displayed the number of redemption codes remaining. HOWEVER, the two rows for just the two paid apps appeared dim (grayed out) and were inactive. Meaning I was unable to select that app to be included in the Preparation of devices.
I also made sure that the Mac Mini used throughout this process was an authorized iTunes Store computer for the initial, non-VPP Apple ID. I did not select the devices to be supervised because after having so much trouble & running short on time, I wanted to be able to install the apps manually as a plan B. (which I wasn’t able to do either….) Note: I am working with Mountain Lion & iPad 6.0 software. We are using an Ergotron cart to sync with Apple Configurator.
Any thoughts? I have two elementary schools dying to use these apps immediately so any help would be greatly appreciated….
Thanks again everyone,
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