Currently Being ModeratedNov 29, 2012 7:57 PM (in response to cesa64)
Other than not receiving or sending email, what is the iPhone doing? Are you seeing any error messages? Are you able to access the Internet when on this wifi?
Currently Being ModeratedNov 29, 2012 8:21 PM (in response to ChrisJ4203)
internet is fine as i said the only issue is emain on wifi
Currently Being ModeratedNov 29, 2012 8:23 PM (in response to cesa64)
Are you seeing any error messages when attempting to send or receive mail? When you open the email client on the phone, in the status bar on the bottom do you see any status messages, like connecting, etc.?
Currently Being ModeratedNov 29, 2012 8:36 PM (in response to ChrisJ4203)
"password and or username incorrect" after trying to connect for a while
Currently Being ModeratedNov 29, 2012 8:43 PM (in response to cesa64)
Then you need to go into the email accounts and check them for passwords. Many email providers require different security when you are using different networks. Also, when setting up accounts, you will see some settings say optional, and they should be filled out. Since the first thing the email client on the phone does is try to receive, I suggest checking the settings on the incoming mail first. Check the Advanced settings, make sure under Incoming settings that authentication is set and if necessary SSL is turned on or off as determined by the email provider. Then check the SMTP settings, makes sure username and password are entered and SSL is on or off, as determined by your email provider. If necessary, delete the account and re-enter it.
Currently Being ModeratedNov 30, 2012 9:01 AM (in response to ChrisJ4203)
thanks for your help and as it always turns out the simplest action is the solution!
In advanced account settings under income settings switch the use SSL on and make sure the server port is 993 it would have been helpful if after the long waits and escalated call to Rogers somebody would have suggested that or at least explain that the SSL had to be on and on port 993!