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HT1918 what do i do if i forgot my secruity questions

283 Views 3 Replies Latest reply: Jan 15, 2013 10:52 PM by King_Penguin RSS
laker241012 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 29, 2012 3:48 PM

i forgot my secruity questions

iPhone 4
  • King_Penguin Level 10 Level 10 (92,485 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

     

    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • cread13 Calculating status...

    the option to send security question reset info to your rescue email address doesnt appear when i navigate to this page, it just tells me to answer the queations which i cant do as i dont know the answers

  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Jan 15, 2013 10:52 PM (in response to cread13)

    Then you probably don't have a rescue email address, just an alternate email address. Try what is in that user-tip instead

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