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wifi sync not working after ios6 update

154029 Views 685 Replies Latest reply: Jan 11, 2014 9:48 PM by MacUserAE RSS Branched to a new discussion.
  • iphone32gb Calculating status...
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    Nov 26, 2012 6:09 AM (in response to applegeekva)

    Just an update. The only consistent way I have found to have my phone always WIFI sync is Still to restart the mobile device service, Before starting Itunes. If I do that first my phone always appears. I have done this 10 rimes so far and it works.

     

    Obviously Apple can fix this problem with a patch as it does appear that the Mobile Service is having an issue with the Itunes update.

     

    We have 40,000+ views of this thread so obviously a lot of people are having an issue with this.

  • psub Level 1 Level 1 (0 points)
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    Nov 26, 2012 6:20 AM (in response to iphone32gb)

    I have two iOS devices that I sync via wifi. One is an iPhone 4 and the other is an iPad 2. Both are at 6.0.1. I sync with my macbook pro 10.8.2 itunes 10.7 (21).

     

    I have done everything in this thread and definitely saw some improvement after setting the HostName on my mac and changing the Search Domains in the wifi on the iOS devices to "local".

     

    Virtually every time I start itunes, my iphone 4 shows up (not EVERY time - just almost every time).

     

    The ipad 2 is more inconsistent, but it seems to respond to changes in whether it is connected to the power supply or not. Paradoxically, it will show up in itunes more often than not when it is NOT plugged into power. And if it doesn't show up, I can usually get it to show up by either plugging it in, or first un-plugging and then re-plugging it into power.

  • nabilalk Level 1 Level 1 (20 points)
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    Nov 28, 2012 1:24 PM (in response to iphone32gb)

    Do you have Apple Mobile Device service set to Auto or Manual after the restart of it?

  • nabilalk Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 28, 2012 1:41 PM (in response to nabilalk)

    And for me at least the iPhone5 and iTunes (Win 7, version 7 latest) only recognize each other when I hit quit. Then all of a sudden they see each other, but iTunes quits anyway. Weird. iTunes is really a horribly designed and terribly slow program. I have been so disappointed with it since version 5. So much unecessary bloat. I have an Intel Core II Duo with 3 GB DDR3. Granted, not the latest and greatest, but it should be enough to play music and sync a phone or iPad.

     

    Apple, please fix iTunes. It really is a terribly programmed piece of software.

  • iphone32gb Level 1 Level 1 (10 points)
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    Nov 29, 2012 12:59 PM (in response to applegeekva)

    Installed Itunes 11 which also installed a new Mobile Sunce service. Hooorah.

     

    No I am joking same old WIFI Sync Problem.

     

    How hard can it be to fix this. Wow.

     

    Still only way is restart Service and it connects.

  • JanSKay Level 1 Level 1 (0 points)
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    Nov 29, 2012 1:32 PM (in response to iphone32gb)

    Oh, you're such a tease @iphone32gb! LOL I was hoping it'd fix, though it wasn't listed in the details of updates.

  • arkoenig Calculating status...
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    Nov 29, 2012 2:31 PM (in response to applegeekva)

    After I installed iTunes 11, the following procedure worked:

     

    1) Power-cycle my router and cable modem.

    2) Reset the iPad network settings (General -> Reset -> Reset network settings).

    3) [I suspect this is the step that really made the difference]:
       a) Connect the iPad to the computer via USB.

       b) Uncheck "Sync with this iPad over WiFi." Click "Apply."

       c) Check "Sync with this iPad over Wifi." Click "Apply."

    4) Restart Apple Mobile Service.

     

    After I've done all of the above, iTunes is recognizing the iPad over WiFi, without any extra urging, for the first time since I've upgraded to iOS 6.0.

  • arkoenig Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2012 2:52 PM (in response to arkoenig)

    And of course as soon as I posted the reply above, it stopped working again after having worked flawlessly several times. And restarting the Apple Mobile Service made iTunes talk to the iPad again. Go figure.

  • Soldato Calculating status...
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    Nov 29, 2012 4:15 PM (in response to applegeekva)

    The fix that is still working was removing the dash from my computer name and repairing Apple Mobile Device in install/uninstall programs. I have Windows 7 64-bit, iPhone 5 and iOS 6.01. Too bad you can't remove and re-install the Apple Mobile Device driver separately.

  • amrobx Calculating status...
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    Nov 30, 2012 12:46 AM (in response to Soldato)

    That didn't work for me at all. Nothing thus far has, at least not permanently. This all started since 10.7. Heck, I can revert to 10.6.x and everything works fine. This is on 6 different PCs, 2 households, 2 different routers, 3 different OSs, each with different programs, etc., so I find it hard to believe it is a problem on my end. More accurately, I refuse to believe it, considering the circumstances. Apple really needs to get their... stuff... together and correct the issues that are plaguing iTunes WiFi sync and what appears to be the mobile device service. I finally got sick of it and disabled any sort of wireless syncing capability on all my devices. Not only did I get constant disconnects and errors, but it caused iTunes 11 to crash on several occasions. After the crashes, I tried reinstalling but none of it worked for long. I'm not going to fight it anymore, nor am I going to mention these issues again. Apple support is well aware of how unhapp[y I am with this. There's simply no excuse for this anymore. I'm beginning to wonder if any developers of iTunes even care that people are having problems as long as they can shove out semi-regular, progressively fancier releases.

  • simonp55 Calculating status...
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    Nov 30, 2012 4:01 AM (in response to applegeekva)

    Am I just being sceptical, but could it be that Apple just want everyone to use iCloud?

     

    If so, I for one am not going to oblige!

  • galland101 Calculating status...
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    Nov 30, 2012 7:10 AM (in response to applegeekva)

    What I've noticed is that if I leave the iPhone or iPad unplugged from power, it would show up in iTunes more often.  Once the device I want to sync appears in iTunes, I immediately plug it in to power and am able to perform the sync.  For whatever reason if you start iTunes (even iTunes 11) with the device already plugged into the charger, it will not appear.  In my setup at home, this situation seems pretty consistent.

     

    My setup:

    Windows 7 x64 desktop plugged in via Gigabit Ethernet

    Verizon FiOS-branded Actiontec MI424WR-GEN3I router

    iPhone 4S with iOS 6.0.1

    iPad 2 with iOS 6.0.1

  • psub Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 7:16 AM (in response to galland101)

    i see the same thing on my macbook pro running 10.8.2 with both Itunes 10 and 11. if i leave my ios devices (iphone 4, ipad 2) unplugged before starting iTunes, then they show up pretty reliably.

     

    this is the exact OPPOSITE of the behavior that Apple notes inside the itunes wifi sync area of the ios general settings.

  • iphone32gb Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 30, 2012 7:25 AM (in response to applegeekva)

    I'm sure Apple will blame it on Samsung some how. :^)

  • nabilalk Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 30, 2012 9:06 AM (in response to applegeekva)

    Dear Apple,

     

    iTunes is an embarassment and the Wifi sync issue is also unaccepatable. Fix this now, you have 10 pages of disgruntled customers. For a company that prides itself on outstanding customer care, you are really not hitting the mark here.


    Thank you.

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