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iTunes store not displaying properly

1663 Views 7 Replies Latest reply: Nov 30, 2012 7:42 AM by crankydracula RSS
crankydracula Calculating status...
Currently Being Moderated
Nov 29, 2012 4:26 AM

Hey there,

 

I recently reinstalled Windows (7 Home Premium x64) along with the latest version of iTunes. The store (and every other link in the right-hand pane) isn't rendering correctly; it currently looks like a bunch of images stacked vertically along the left hand side with a bit of descriptive text (blue links) under album covers. If I didn't know any better I'd say there's some sort of style sheet it's not using.

 

My network settings haven't changed since it was working flawlessly so I'm not sure what's going on at my end which is causing this. However I'm sure that someone's seen this happen before and may be able to give me some guidance.

 

Below is a (small) screenshot of the problem.

 

itunesnotworking.PNG

 

Thanks for any help!

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 29, 2012 1:32 PM (in response to crankydracula)

    Let's see if old-fashioned techniques work with this sexy new iTunes 11 thingy.

     

    Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:

     

    iTunes: Advanced iTunes Store troubleshooting

  • Marto57 Calculating status...
    Currently Being Moderated
    Nov 29, 2012 2:54 PM (in response to crankydracula)

    I have a similar problem with new iTunes on Windows 7, 32 bit.

     

    Layout is a mess. Music looks like this:

    iTunesProblem2.png

     

    And an app in the App store looks like this:

    iTunesProblem.png

    How can I fix, or downgrade to iTunes 10? App Store is unusable like this.

     

    Thanks!

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 29, 2012 6:01 PM (in response to crankydracula)

    Hmmmm.

     

    By way of experiment, try launching your iTunes by doing a "Run as administrator".

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator".

     

    Visit the store ... is it displaying properly now?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 29, 2012 8:31 PM (in response to crankydracula)

    Crikey ... ancient trick from the iTunes 9.x days. (It worked on a "broken HTML" effect when looking at the Store for some folks.)

     

    What security software are you running on the PC? (The thing in the old days that responded to this was sometimes related to Kaspersky or CA security software if I'm remembering correctly.)

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