Skip navigation

i can't set up gtalk or any chat account

759 Views 17 Replies Latest reply: Dec 1, 2012 11:51 AM by Ralph Johns (UK) RSS
1 2 Previous Next
akubudakpahang Calculating status...
Currently Being Moderated
Nov 29, 2012 9:32 AM

hello, i am using ios version 10.8.2, recently.. i can't add any other chat account to imessage.. when i see at setting > mail contact & calendar.. the icon of google talk in google account is untick.. when i tried to tick the icon.. it say.. an unknown problem occured.. what is that.. how can i solved it?Screen Shot 2012-11-30 at 1.31.29 AM.png

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 29, 2012 2:14 PM (in response to akubudakpahang)

    HI,

     

    Do you have Parental Controls turned On for this Mac User ?

     

     

    Sigcopy2.png
    10:14 PM      Thursday; November 29, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 11:39 AM (in response to akubudakpahang)

    Hi,

     

    So  in Messages itself you cannot add the GoogleTalk account to the list of Accounts in the Messages menu . Preferences > Accounts ?

     

    IN System Preferences > Mail, Contacts and Calendars  it tells you there is a problem.

     

    You have actually enabled your GoogleMail Account for the Talk option at your Google Settings ?

     

     

    Sigcopy2.png
    7:28 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 12:40 PM (in response to akubudakpahang)

    Ok,

     

    Lets try simple things first and move slowly up the list of things that we can try.

     

    Simplest.

    Open Disk Utility (Applications/Utilities) and find the First Aid tab.

    In here use the Repair Permission button.

     

    Next.

    If that does not work  try a PRAM reset.

    Shut down the computer.

    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.


    Keyboard PRAM-2.png

     

    Sigcopy2.png
    8:39 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 1:31 PM (in response to akubudakpahang)

    Hi,

     

    No.

     

    Unless you have a Time Machine Backup of when Messages was working I would not delete the app.

     

     

    Sigcopy2.png
    9:31 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 1:35 PM (in response to akubudakpahang)

    Hi,

     

    If you have another Mac User Account on this Mac (but not the Guest one) try Messages in that login.

    Create one in System Preferences > USers and Groups if you don't have a "test" account.

     

    If that does not work try booting in to Safe Mode

    Whether this works or not you will have to reboot the computer to boot normally afterwards.

     

     

    Sigcopy2.png
    9:34 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 2:07 PM (in response to akubudakpahang)

    HI,

     

    This will mean that the items that store the settings for your normal account have some dodgy info in them.

     

    These tend to be called .plists  and are found in ~/Library/Preferences (A short way to write Hard Drive/Users/(your account)/Library/Preferences)

     

    However first of all check the Contacts list app itself (formerly the Address Book)

    Does this have your details at the My Card (Head and Shoulders icon) ?

     

    In System Preferences > iCloud can you access this pane (separate from the  Mail, Contacts and Calendars and the iCloud info in there) ?

     

    If you can then delete the com.apple.ichat.plist and the com.apple.CalendarAgent.plist  from the Preferences

    To do this use the Finder > Go Menu > Go to Folder and type in ~/Library/Preferences

    Find the two files and drag them to the Trash.

    Restart Messages.  (And the iCal app if you use it.)

     

     

     

     

    Sigcopy2.png
    10:06 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Nov 30, 2012 2:41 PM (in response to akubudakpahang)

    Ok,

     

    Return the Preference Folder and delete the com.apple.ichat.Jabber.plist (Messages still uses this .plist)

     

    It is late where I am and it will be a while before I catch up with further posts.

     

     

    Sigcopy2.png
    10:40 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.