Maverick666
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Q: iTunes 11 causing registry error 19 re my DVD-RW drive

Hi

 

I have had to action three system restores since updating to iTunes 11.

 

After each install of iTunes 11 my Pioner DVD-RW drive model DVRTD11RS is tagged with a registry error 19 and will not work. I have restored my laptop three times to get this resloved and unistalled iTunes 11 twice however on re installing iTunes the drive will not work. 

 

One work around I have tried is deleting the upper and lower Filter values in the drives registry entry. This has allowed iTunes to open and recognise the drive but it has come up with a message stating:

 

The reistry settings used by the Itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.

 

... and when I reinstall iTunes I lose my drive again not only for use with this programme but for everything.

 

It currently will not recognise the drive automatically and when playing CDs constantly freezes.

 

My laptop is a Packard Bell EasyNote TK85 using windows 7 on a 64-bit system.

 

Please  can someone advise how to resolve this issue?

 

Thanks

 

Steve

PC P4, XP

Posted on Nov 30, 2012 11:17 AM

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Maverick666

Q: iTunes 11 causing registry error 19 re my DVD-RW drive

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  • by b noir,

    b noir b noir Nov 30, 2012 11:37 AM in response to Maverick666
    Level 9 (72,129 points)
    Nov 30, 2012 11:37 AM in response to Maverick666

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:07 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 12:07 PM in response to b noir

    As you will see from the following screen shot iTunes isn't recognising the CD drive yet if you look at the iTunes side bar to the left the Cd drive is there and it will play the CD if this icon is clicked on. thanks Steve

     

    screen shot.JPG

  • by b noir,

    b noir b noir Nov 30, 2012 12:09 PM in response to Maverick666
    Level 9 (72,129 points)
    Nov 30, 2012 12:09 PM in response to Maverick666

    Could you post the results from the final screen of diagnostics, please?

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:10 PM in response to Maverick666
    Level 1 (0 points)
    Nov 30, 2012 12:10 PM in response to Maverick666

    this is the screen text following the diagnostic test showing an error 43?

     

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

     

    cheers

     

    Steve

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:11 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 12:11 PM in response to b noir

    screen shot 2.JPG

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:22 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 12:22 PM in response to b noir

    mmmm me thinks this is what you really required ... oooops!!!

     

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Packard Bell EasyNote TK85

    iTunes 11.0.0.163

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.62.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 00DBBBC00AAC17B0

     

    Current user is not an administrator.

    The current local date and time is 2012-11-30 20:07:57.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

    Video Display Information

     

    Intel Corporation, Intel(R) HD Graphics

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    Genius ID: 77e6d1056ec07c62b9cdf48e17f20860

     

    iPodService 11.0.0.163 (x64) is currently running.

    iTunesHelper 11.0.0.163 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

  • by b noir,

    b noir b noir Nov 30, 2012 12:31 PM in response to Maverick666
    Level 9 (72,129 points)
    Nov 30, 2012 12:31 PM in response to Maverick666

    Hmmm. So apparently not an AFS.sys issue. (Granted, that would tend to return a code 10 rather than a 19, anyway.)

     

    Would you mind adding back the UpperFilters entry and posting the diagnostics that are generated when Device Manager is showing the 19, please?

     

    (On some occasions, that can show up clues of a conflict with virtual drive software, which can produce similar sorts of symptoms.)

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:33 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 12:33 PM in response to b noir

    Oh FYI i've just ran the Microsoft CD-RW Fix It Tool which could not detect any issues with the drive at this time - still not working in iTunes though???

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 12:34 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 12:34 PM in response to b noir

    ok will add them back and re post

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 1:13 PM in response to Maverick666
    Level 1 (0 points)
    Nov 30, 2012 1:13 PM in response to Maverick666

    Well... I put registry values back as  they were - nothing happened i.e. iTunes was still not working - copied the text as requested from iTunes just as my son piped up (who was on his PC)  as he'd found one of your earlier posts re a similar issue on a an early version of windows with a code 19 error where you advised them to do an iTunes repair - we followed this and nothing. However my lad decided to reboot the laptop after this... and hey presto driver appears to be working and as you can see from the test results below it passed the iTunes diagnostic test:

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Packard Bell EasyNote TK85

    iTunes 11.0.0.163

    QuickTime not available

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.62.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number ------------------

     

    Current user is not an administrator.

    The current local date and time is 2012-11-30 20:57:57.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

    Video Display Information

     

    Intel Corporation, Intel(R) HD Graphics

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    Genius ID: 77e6d1056ec07c62b9cdf48e17f20860

     

    iPodService 11.0.0.163 (x64) is currently running.

    iTunesHelper 11.0.0.163 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    No drivers in LowerFilters.

    UpperFilters: GEARAspiWDM (2.2.3.0),

     

    D: PIONEER DVD-RW DVRTD11RS, Rev 1.01

    Audio CD in drive.

    Found 15 songs on CD, playing time 57:10 on Audio CD.

    Track 1, start time 00:02:00

    Track 2, start time 02:10:74

    Track 3, start time 05:09:65

    Track 4, start time 08:53:65

    Track 5, start time 11:58:50

    Track 6, start time 15:12:07

    Track 7, start time 18:58:73

    Track 8, start time 24:21:49

    Track 9, start time 27:28:23

    Track 10, start time 31:13:44

    Track 11, start time 35:51:31

    Track 12, start time 39:31:31

    Track 13, start time 43:17:47

    Track 14, start time 46:48:01

    Track 15, start time 53:38:23

    Audio CD reading succeeded.

    Get drive speed succeeded.

    The drive CDR speeds are:   4.

    The drive CDRW speeds are:   4.

    The drive DVDR speeds are:   4.

    The drive DVDRW speeds are:   4.

     

    fingers crossed ???

     

    <Edited by Host>

  • by b noir,

    b noir b noir Nov 30, 2012 1:09 PM in response to Maverick666
    Level 9 (72,129 points)
    Nov 30, 2012 1:09 PM in response to Maverick666

    Excellent news!

     

    I wonder what was going on? Ah well, we'll keep our fingers crossed in New Zealand too, just in case.

  • by Maverick666,

    Maverick666 Maverick666 Nov 30, 2012 3:12 PM in response to b noir
    Level 1 (0 points)
    Nov 30, 2012 3:12 PM in response to b noir

    Cheers matey

     

    you couldn't send us some sunny weather could you... floods, landslides and snow... not nice

     

    Cheers

     

    Steve

  • by b noir,

    b noir b noir Nov 30, 2012 3:14 PM in response to Maverick666
    Level 9 (72,129 points)
    Nov 30, 2012 3:14 PM in response to Maverick666

    Antarctic blast arriving in country on Sunday ... weather warnings up and down the islands ... best I don't send you any of that ...

  • by JohnGarth,

    JohnGarth JohnGarth Jan 3, 2013 3:54 AM in response to Maverick666
    Level 1 (0 points)
    Jan 3, 2013 3:54 AM in response to Maverick666

    I have the same problem with my IBM Thinkpad T60p running Windows 7 32-bit. I installed iTunes yesterday and then the CD drive stopped working. Windows would not recognise that the CD drive was present - it was not listed in drvies in Windlws Explorer, or shown in Control Panel/Computer management. The only way I've found to resolve this is to un-install iTunes and carry out a system restore in Windows, which fixed the problem - but I now don't have iTunes installed, and I need this to load music onto my iPod Calssic bought at Christmas!

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