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HT1338 My MacBook Pro (Retina) Freeze up Randomly

61735 Views 135 Replies Latest reply: Apr 13, 2014 8:47 PM by BillHahn RSS
  • th!nk Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 29, 2012 1:30 PM (in response to JeanT)

    I can't speak for your experience, but I ran issue free for a month or so before I installed 10.8 after which I continued to add third party software.  After the crashing began, I found that disabling GPU switching mitigated the issue.  Later I began to search for answers to make a determination on a permanent solution.  I found some postings related to Parallels 7 and crashing.  I completely uninstalled it and everything seemed to work well with dynamic switching enabled.  Some time later while attempting to view a Silverlight powered site, I was asked to install the Silverlight plugin after which my GPU  started switching back and forth sporadically on the web page followed by Safari crashing.  I recreated the crash several times and also observed rendering issues in Safari with this plugin enabled.  I remove the plugin and my system is completely stable again.  In my case I simply do not believe there is a hardware issue.  I suggest if you are experiencing issues and have Parallels 7 and/or Silverlight installed that you remove them to prior to exchanging the product as this was a permanent fix for me.

  • FrancescoZZ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 1:40 AM (in response to th!nk)

    After having removed Silverlight yesterday, I experienced another crash just now.

    How could I go about detecting what is causing the system crash? Where could I find the information relative to the crash?

    Thanks in advance.

  • Paul Fletcher Calculating status...

    You might try "Shift, Control, Option, Command, Period". Hold that combo down for a few moments and let your computer do its thing. It should open a Finder window revealing a compressed file. Uncompress it and it should contain all your log files including crashes and spins. Some of this information might help you, or someone like an Apple Store Genius figure out what's going on with your system.

     

    Hope this helps,

    Paul

  • asmetanka Level 1 Level 1 (0 points)

    Tried, didn't work. Looks like keyboard don't work.

    Freezing again when switched between desktops or in mission control.

    I think we need collect logs, and maybe somebody know what happened. Hope it's software problem

  • FrancescoZZ Level 1 Level 1 (0 points)

    Thanks. I still haven't had the chance to use it though because as of Saturday afternoon I have switched to Firefox and have yet to experience a crash. I am therefore inclined to believe that the cause is in fact Chrome.

    I will report back should I experience problems again.

  • th!nk Level 1 Level 1 (5 points)

    Chrome used to crash and burn for me as well, but they released updates months ago to remedy that.  I almost never use Chrome or Safari anymore because the font rendering in both on the Retina MBP's looks terrible compared to Safari.  Chrome also seems to switch the GPU to Descrete for no appearent reason, which results in increased battery consumption.

  • asmetanka Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2012 1:01 PM (in response to th!nk)

    I don't use Chrome for a few days, and now everithing is fine.

    Safari is ok.

  • Jt Hall Calculating status...
    Currently Being Moderated
    Dec 31, 2012 5:32 PM (in response to thExplorer)

    I was having serious freezing problems with my MacBook Pro Retina with 10.8.2 and 16GB. I was ready to throw out my Mac. 

     

    I noticed it usually happened when I accidentally made multi-touch gestures that would switch the screen to Mission Control, Notification Center, Launchpad, etc. But I had trouble reproducing it on demand; most gestures worked fine. Switching off Automatic Graphics Switching did not reliably prevent the issue.

     

    This week, I finally found a way to reproduce the bug, or at least a similar bug. Here's how to do it:

     

    1. Copy 3,400 items to the Desktop. (Yes, I know. But this is how to do it.)

    2. Open System Preferences.

    3. Open Energy Saver.

    4. Click and Unclick Automatic Graphics Switching several times.

    5. Eventually, the computer will freeze.

     

    If you move the 3,400 items from the Desktop to a folder on the Desktop, and follow the same steps, it will not freeze. It seems that the graphics switching runs into trouble with so many desktop icons to render.

     

    I suspect the behavior can be reproduced with fewer items, but I did not go through the steps to reduce them and see where the limit was, or if there was some kind of behavioral curve.

  • beutel Calculating status...
    Currently Being Moderated
    Mar 17, 2013 1:35 PM (in response to Jt Hall)

    It seems like the crashes for my Macbook Pro Retina have finally been solved by installing 10.8.3. Since I have 10.8.3 and the SMC Update 1.1 installed, crashes have stopped.

  • amazme1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 4, 2013 4:47 PM (in response to amazme1)

    Removed the Wacom tablet and ended the freezes.

  • beutel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2013 11:10 AM (in response to beutel)

    Finally I found the root cause of my crashes:

    I had MacFuse installed with ntfs-3g. Since I removed those two, I couldn't reproduce any crashes.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Apr 14, 2013 2:10 PM (in response to beutel)

    Why any Mac user installs those types of add-ons is beyond me. No need to if you know anything about networking to access Windows PC files across a LAN. And if you have no Windows PCs OS X can read NTFS formatted externals to copy the data off them and then format those externals Mac Extended so OS X can access them natively.

     

    In any event gladd you got it figured out.

    beutel wrote:

     

    Finally I found the root cause of my crashes:

    I had MacFuse installed with ntfs-3g. Since I removed those two, I couldn't reproduce any crashes.

  • akilbasa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2013 4:40 PM (in response to thExplorer)

    SAME ISSUE on the Most expensive laptop Ever: Retina Macbook Pro 15'' running the LATEST VERSION OF OS X Mavericks (DP 6). Crashed at least 4 times. Today it also didn't awake after I closed the lid and reopened it later. Had to hold down the power button and restart.

     

     

    WHAT THE HECK? It happened with 10.8 as well. It's been a month or so since I got this ridiculously expensive machine. What should I do? The return perios has passed. Is there any way I can return it? Big disappointment as this is my first mac ever.

  • beutel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2013 3:06 AM (in response to akilbasa)

    Just go to your Apple store (if there is one next to you), otherwise go to an authorized apple partner. They will most probably replace the board as they did for me. After this replacement I got rid of the issue.

  • taimur_mac Calculating status...
    Currently Being Moderated
    Oct 27, 2013 9:26 PM (in response to thExplorer)

    I have recently bought the new version of macbook pro retina and it is crashing so often even though I havent yet downloaded any heavy softwares like photoshop or others in this machine.

    if somebody knows how to get rid of this issue, please do let me know!!!

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