10 Replies Latest reply: Dec 4, 2012 10:24 AM by Douglas McLaughlin
Douglas McLaughlin Level 9 Level 9 (63,735 points)

I spent six months moving all my iWeb pages to Host Excellence thanks to advice from this forum. Unfortunatley, they shut down my site today because (despite having unlimited "space") I've run into a limit on the number of files they will host. So, I need to find a new host that will allow more than 300,000 files. I have 397,000 files currently and they've agreed to restore my site but I will now need to spend another two or three months moving everything somewhere else. Any suggestions for a web host that will allow "unlimited space" without a "file limit"?

 

-Doug

  • 1. Re: File limits
    Roger Wilmut1 Level 9 Level 9 (65,535 points)

    GoDaddy don't appear to say anything about the number of files, though obviously you would need to check this before committing yourself.

  • 2. Re: File limits
    Roddy Level 6 Level 6 (17,265 points)

    If this is the case you could upgrade to the Ultimate business account which allows you to set up multiple root folders with their own IP address.

     

    Divide and conquer. You don't need domain names - just use the IP number.

     

    Once you have created new root folder(s) you can transfer the files between folders on the sever without having to upload them all again.

  • 3. Re: File limits
    Douglas McLaughlin Level 9 Level 9 (63,735 points)

    Thanks, Roddy. I can't seem to find anything on their site that indicates that is the case. It would certainly be easier to carve things up instead of starting over somewhere else. Although it's more expensive... I thought I had figured this out last year. I sure wish they had given me some kind of warning ahead of time. After restoring my site it's now read-only so I can no longer publish. Not sure how I'm supposed to delete the extra 100,000 files to get down below the limit.

     

    My server is a linux server, am I going to run into the same kind of restriction somewhere else?

     

    -Doug

  • 4. Re: File limits
    Roddy Level 6 Level 6 (17,265 points)

    Have you tried changing the permissions using the Host Excellence file manager?

  • 5. Re: File limits
    Douglas McLaughlin Level 9 Level 9 (63,735 points)

    Honestly, Host Excellence has been pretty rude about this. I reached the limit, someone noticed and they cut me off without any notification of any kind. I can find nowhere in the HE control panel to indicate the number of files I've published, so it's not clear to me how I could manage it. The "File Manager" option is not working for me right now. I can click many of the other tools.

     

    Dreamhost support claims they do not have a file number restriction on their "unlimited" disk space. I may have to just start over there right away. I have a project that I was hoping to publish tomorrow. Now that looks like it's not going to happen.

     

    -Doug

  • 6. Re: File limits
    Roddy Level 6 Level 6 (17,265 points)

    That's strange that you cannot open the file manager.

     

    Who are you dealing with at Host Excellence? Have you tried phoning your "Personal Support Agent"?

  • 7. Re: File limits
    GoDaddyGuy Level 1 Level 1 (75 points)

    @Roger Wilmut - Just to clarify we do have a file limit on our shared hosting accounts. It is 1024 files per directory/folder. For the entire hosting account it is 500,000 inodes on Linux and Windows. Thanks for the inquriry though! ^Colby Go Daddy Social Media Team

  • 8. Re: File limits
    Roger Wilmut1 Level 9 Level 9 (65,535 points)

    Thanks for that. There seems to be no way of checking on this - not that I'm anywhere that limit, but for more active people it might be a useful facility.

  • 9. Re: File limits
    Roddy Level 6 Level 6 (17,265 points)

    This is, hopefully, the relevant part of the Host Excellence Terms of Service. Note that the file limit is 300,000 with the Linux plan. Apparently the server should not be used to store files which aren't available for download on the internet. I take it that this means you can't backup your Mac to the server!

     

    Host Excellence offers commercially reasonable high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, number of email accounts or FTP accounts. File quota limits are enforced to ensure system operating integrity and reliability and are limited to 100,000 files on Windows plans and 300,000 files on Linux plans. The intention of Host Excellence is to provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits.

    It is acknowledged by users of Host Excellence services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Host Excellence servers.

  • 10. Re: File limits
    Douglas McLaughlin Level 9 Level 9 (63,735 points)

    Thanks. I have two emails from Dreamhoust support claiming that they do NOT have a file limit on their "unlimited disk space". I've signed-up for their two week trial and am currently moving everything over. It took me a couple of months the last time (but I had to convert all of my hit counters) so hopefully I can finish before next weekend. I have ten Domain files and each takes 12-24 hours to publish (if it's successful).

     

    -Doug