12 Replies Latest reply: Dec 2, 2012 9:22 AM by mrbthomas
mrbthomas Level 1 Level 1 (10 points)

Hello all,

 

Having problems with Adobe CS4. It's a licensed copy

purchased about 3–4 years ago.

 

I recently had a big problem with my iMac and to fix it

the engineers performed, what I think they called a

'Low-level reboot'.

 

After I got the machine back most things seemed fine but

Adobe Acrobat stopped recognising the license so I had

to reinstall CS from scratch.

 

Since then the updates won't install fully, specifically

—Adobe Version Cue

—Adobe CSI CS4

 

(See images attached)

 

Any ideas?

 

Thanks,

Ben.

 

Ps. Also this icon has a red cross over it at one point when trying to install.

Not really sure what it is though.

 

 

Screen Shot 2012-11-27 at 22.04.50.png

 

 

Screen Shot 2012-11-27 at 22.05.07.png

 

Screen Shot 2012-11-27 at 22.04.37.png


iMac, Mac OS X (10.7.4), Adobe Acrobat 9, CS4