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iPhone won't show up in iTunes 11.

122936 Views 76 Replies Latest reply: Apr 12, 2014 11:36 AM by Rad Punk RSS Branched to a new discussion.
  • julieda Level 2 Level 2 (235 points)
    Currently Being Moderated
    Nov 29, 2012 5:11 PM (in response to saaamo)

    I have a 64 GIG iPhone and iPad, (BOTH LOADED) and I didn't have a problem. Like I said, try re-installing iTunes.

  • jtonzi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2012 5:12 PM (in response to saaamo)

    I had the same issue.

    I uninstalled the iPhone from Device Manager in Windows. Then, with iTunes open, I unplugged and reconnected my iPhone.

    The second time it installed the Apple USB Driver and showed up correctly.

  • Neogriff Level 1 Level 1 (65 points)
    Currently Being Moderated
    Nov 29, 2012 5:20 PM (in response to saaamo)

    I agree with everyone here, sounds like a pc issue. But, leave no stone unturned! Gotta try it all! I was saving this one... Disconnect all usb devices attached to your computer except the keyboard and mouse. Turn off the computer and restart it. Do not connect anything but the iphone once itunes is up and running. I have a printer that will slam on the brakes to my iphone if its connected. Iphone shows up in windows, but not itunes. Its annoying.

  • julieda Level 2 Level 2 (235 points)
    Currently Being Moderated
    Nov 29, 2012 5:24 PM (in response to saaamo)

    iTunes 11.JPGJUST WANTED TO SHOW YOU WHERE THE iPHONE SHOWS UP IN THE NEW iTUNES. Hope this helps.

  • squawker Level 1 Level 1 (0 points)
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    Nov 29, 2012 5:33 PM (in response to saaamo)

    ARGGGGH! I'm having the same issue

     

    I have just updated to version 11 and iTunes will not sync with my iPhone 4. I can see it logged in 'Devices" but it is greyed out so therefore it will not connect.

     

    Any suggests please.

  • Neogriff Level 1 Level 1 (65 points)
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    Nov 29, 2012 5:34 PM (in response to squawker)

    Laptop, PC or Mac? Need Specifics. Mainly, re-download itunes and try again.

  • squawker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2012 5:39 PM (in response to Neogriff)

    Laptop Neogriff, I will try to reinstall iTunes thanks. If it doesn't work I'll be back if it does I'll be back to say thank you lol

  • Neogriff Level 1 Level 1 (65 points)
    Currently Being Moderated
    Nov 29, 2012 5:42 PM (in response to squawker)

    If you have any USB devices connected, disconnect them. Also disconnect from the internet and turn off your antivirus before you connect your idevice. Reboot the idevice as well before connecting to the laptop.

  • squawker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2012 6:15 PM (in response to Neogriff)

    THANK YOU Neogriff, I now have it working you legend

     

    I also don't know it it makes a difference at all (I'm a novice), but I noticed on my desktop the iTunes icon had an arrow showing a shortcut. When I tried to open and connect I had the same problems. So I them went to 'All Progams' near the start button and opened up iTunes from there it it connected. maybe there is a problem with the shortcut icon on the desk top?

     

    Hope this helps someone else too?

  • Curtis Tucker Level 2 Level 2 (270 points)
    Currently Being Moderated
    Nov 29, 2012 8:07 PM (in response to saaamo)

    I had this problem on iTunes (Mac). I solved it by rebooting my iPhone.

  • omegaequalsone Level 1 Level 1 (0 points)
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    Nov 30, 2012 6:13 PM (in response to saaamo)

    same situation here, and i'm on a new iMac. when i plug my iphone 4G in, a button/dropdown menu labeled 'iphone' appears in the upper right corner in itunes 11. when i click it, it soimply disappears and won't come back. i've done this like 15 times, rebooted, and restarted my device. same deal. nothing.

  • omegaequalsone Level 1 Level 1 (0 points)
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    Nov 30, 2012 6:19 PM (in response to omegaequalsone)

    aaaaand i just figured out that the button in the upper right is an 'eject' button, which makes little sense since it appears a few pixels away from the itunes store/library button (which does function as a button). so that's figured out.... but what i'm still not ablwe to understand is why i can't see my device's music AND my library on my hard disk simultaneously, like is itunes 10. how do i now move music from my library to my device??

  • pkbhavani Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 12, 2012 5:02 PM (in response to omegaequalsone)

    This might work for you:  Control Panel --> Device Manager (search for this) -->  Under USB Controllers

    See if your connected USB device shows up.

    If you see a warning icon on the controller right click and update the driver.  

    If successful then device appear in ITunes.

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