HT5312: Rescue email address and how to reset Apple ID security questionsLearn about Rescue email address and how to reset Apple ID security questions
Currently Being ModeratedHT5312 Re: I tried to follow these steps but I don't see the "Send reset security info email ..." link.Dec 1, 2012 12:09 AM (in response to secret_user_name)
Did you also set up a rescue email address on your account - that is not the same thing as an alternate email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006