Currently Being ModeratedNov 30, 2012 3:01 AM (in response to music189)
Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.
Currently Being ModeratedNov 30, 2012 3:03 AM (in response to music189)
Make sure iPad's battery is charged above 20% (we would recommend at least 50 - 60 %). If you are not sure charge you tablet for at least 40 minutes.
Make sure your Apple tablet is in Power On state.
Watching the shining screen of iconic tablet with apps' icons on it press and hold down the Wake/Sleep and the Home buttons simultaneously, ignore the red slide "to power off", just keep both buttons holding until the Apple logo appears. This logo is the signal that the hard reset has succeeded. Be patient, some times the hard restart of iPad may take up to 10 - 15 minutes. But such a long restart is a rare case.
Currently Being ModeratedNov 30, 2012 6:45 AM (in response to music189)
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
Currently Being ModeratedNov 30, 2012 11:10 AM (in response to j0hnerz)
The OP's problem has nothing to do with battery percentage.
Currently Being ModeratedNov 30, 2012 2:37 PM (in response to paulcb)
Correct, read my post
However on taking the device to a store, they will as a first, reset and check
That is what I was advising ok?
Currently Being ModeratedDec 1, 2012 3:53 AM (in response to music189)
have had apple support on the phone went through all steps with them including total restore and looks as though it is a hardware problem
they are ringing back monday to organise a replacement
took it to an apple store and there advise was to do it online as that is how I bought it.
if I want a new out of the box Ipad otherwise they could only supply a refurbished one!