Skip navigation

Apple TV 5.1.1 Update

14658 Views 62 Replies Latest reply: Dec 14, 2012 3:41 PM by iphone_traveller RSS
  • _MagnusB_ Calculating status...
    Currently Being Moderated
    Nov 30, 2012 9:46 AM (in response to stevekor)

    Same problem as everyone else, and yes, removing the ethernet cable resolved it. As reported by others, I could not restore through iTunes 11 either (device not found, and then linking to a page that tried to claim that it was a windows-only problem - http://support.apple.com/kb/TS1275 - even on my MBA)

     

    I find it scary that these software updates have rolled out with flaws like this. Hope somebody from Apple sees this and takes corrective action.

  • RansonM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 10:05 AM (in response to stevekor)

    This is such a shame on Apple. Im using a apple tv 3rd generation. 5.0.1 worked awesome & when i updated to 5.0.2 it started loosing wifi suddenly and i had to keep searching for wifi every now & then & when i updated to 5.1 i lost the wifi and ethernet completely and now 5.0.2 shows only ethernet no wifi , and even 5.1.1 did no help.. So freaking ****** off on apple... My apple tv is become a paper weight..  crap !!

     

    Any solution guys ???

  • _MagnusB_ Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 30, 2012 10:07 AM (in response to RansonM)

    In your case a replacement of the unit might be in order, sometimes hardware doesn't work properly, might degrade over time. My ATV 3 works without problems, except for the inconvenient update procedure.

  • RansonM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 10:12 AM (in response to _MagnusB_)

    I have purchased my Apple Tv from the US and i live in INDIA. So i cant get a replacement now..

  • _MagnusB_ Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 30, 2012 10:22 AM (in response to RansonM)

    As far as I'm aware your warranty should be world-wide and applicable in Inda even if they don't sell it there. For instance my ex bought an iPad in Germany and got a replacement unit through the local Apple reseller in Norway even though neither them or Apple sold iPads in Norway at the time. There might be differences in the warranties of Apple products sold in Europe and the US, but I haven't heard any horror stories regarding US-bought Apple hardware in Norway at least. I suggest you read through the warranty terms, and regardless try to contact Apple support in India to resolve the issue.

    http://www.apple.com/in/support/

    and

    http://www.apple.com/legal/warranty/

     

    Btw. have you tried restoring it through iTunes? (iTunes 11 doesn't work though)

  • RansonM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 11:04 AM (in response to _MagnusB_)

    Ok. I will try with the warranty. I restored with itunes, but still its the same.. Thanks

  • vancew Calculating status...
    Currently Being Moderated
    Nov 30, 2012 2:04 PM (in response to stevekor)

    Ethernet approach stalled.  Tried WIFI approache which works.  What is going on with Apple?????

  • FriscoAggie Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 30, 2012 4:12 PM (in response to stevekor)

    Was running 5.1, ethernet update failed, restart, ethernet update failed, restore failed. Unplug ethernet, configure wireless, update worked.

     

    Cheers

  • adamfromorange Calculating status...
    Currently Being Moderated
    Nov 30, 2012 5:48 PM (in response to stevekor)

    I just want to note that mine worked with the ethernet plugged in and not using wi-fi, but it took about 90 minutes to work and at times looked like it had stalled but I just left it alone and it got through ok.

  • Adventure994 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 8:46 PM (in response to stevekor)

    Same problem; the upgrade failed multiple times requesting restart and retry which I did four times. The software seemed to download just fine but the upgrade process of installing the newly downloaded software failed each time and gave me the same message to restart Apple TV and retry the upgrade. Then  I unplugged the Ethernet cable, configured the Apple TV to connect to my network via WiFi and and the upgrade installed no problem. Weird but it worked.

     

    MB

  • KirkCoo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 10:30 PM (in response to JCShroyer)

    Same result here on the 3rd generation ATV (MD199LL/A)--ethernet update fails at the end of step 1 (preparing update), with the progress bar nearly complete; WiFi update succeeds.

     

    Notably, on WiFi the progress bar takes much longer to get to the point in step 1 where it fails on ethernet, so there seems to be more going on in step 1 when connected to WiFi than when connected to ethernet.

     

    2nd generation ATV updated fine on ethernet.

  • feldser Calculating status...
    Currently Being Moderated
    Dec 1, 2012 12:30 AM (in response to Adventure994)

    The 5.1.1 update is supposed to fix ethernet issues.

     

    Maybe it can´t apply the fix to the ethernet port when it is in use and locked with an IP/DNS.

  • Carchena Calculating status...
    Currently Being Moderated
    Dec 1, 2012 1:44 AM (in response to stevekor)

    Same problem as everyone else, and removing the ethernet cable resolved it. I have an Apple TV 3.

  • Ira Wolf 81 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Dec 1, 2012 6:12 AM (in response to stevekor)

    I unplugged the ethernet cable on my ATV2 and the update is proceeding again, but v-e-r-y, v-e-r-y s-l-o-w-l-y . . .

     

    Thanks for the hint!

     

    Regards,

    Ira

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.