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iTunes 11 does not allow direct Outlook calender sync anymore. Why?

39597 Views 69 Replies Latest reply: Apr 22, 2014 6:15 AM by Chris CA RSS Branched to a new discussion.
  • thomasfromsterling Level 1 Level 1 (0 points)

    Hi cheonweb,

     

    The problem is that iTunes 11 can't sync an iPhone with Ms.Outlook.  Upon an attempt, iTunes 11 display the message, "iTunes could not sync calendars ...".  The message includes some lame excuse that this was because of a "sync server" problem.  NOT!  Situation:  everything working fine with Ms.Exchange - Ms.Outlook - iTunes 10.7 on MPB - iPhone.  Only change:  iTunes 10.7 to iTunes 11.  Result:  iTunes admits it can't sync.

     

    Does someone have a copy of the install file for iTunes 10.7 on MPB OS X 10.7, so I can return to work?

     

    Thanks.

  • tadanderson Level 1 Level 1 (5 points)

    Also for those on this thread.  Don't make the mistake I did and try the iCloud sync.  The piece of junk generated 7 calendars, and screwed up all my safari and IE favorites.  It erased my default calendar and moved everything to the iCloud calendar.  I can't just delete the bogus ones.  I complained to a buddy at work and he showed me his phone that had 20+ calendars generated on it.  He said he spent 45 minutes on the phone with a tech who told him it is an iCloud bug.  They tried to clean up his calendars but failed to.

     

    In short...  do not upgrade to iTune 11 or sync with iCloud.  I have several hours of work added to my plate this weekend to recover and clean up everything.

  • Chris CA Level 9 Level 9 (73,480 points)

    tadanderson wrote:

     

    In short...  do not upgrade to iTune 11 or sync with iCloud.  I have several hours of work added to my plate this weekend to recover and clean up everything.

    I have upgraded and everything works fine.

  • tadanderson Level 1 Level 1 (5 points)

    Chris CA wrote:

     

    I have upgraded and everything works fine.

     

    Glad to hear it.  I am sure others with simple scenarios like one calendar on a phone and one on a desktop may work fine, but when you have 1 on a mac, 1 on a desktop behind a firewall, and one on two pc’s, iCloud wreaks havoc.  My buddy had a few more than me.  iCloud chops them up, renames them, and duplicates crap in all of them.  Beware of your contacts too.  Mine were all deleted from my default contacts in Outlook.  I had to pull them from my other system to get them back.

  • UTNick Level 1 Level 1 (0 points)

    Is it possible to just re-install an older version of iTunes (e.g., 10.7)? Can I just install 10.7 over 11 or will I have to uninstall 11 and re-install 10.7?

  • davesax Level 1 Level 1 (0 points)

    Glad I caught this before upgrading to 11. 

     

    Apple please pay attention:  Syncing Outlook on our computer with the iPhone is a critical application.  We need flexibility and security.  We need to be able to choose cloud or hard wire.  We need this facility to be improved, not limited or removed. 

  • ndxman Level 1 Level 1 (0 points)

    Experiencing same thing following upgrade to 11.0.0.163. Have been loyal to Apple for many years but this is a true show stopper and motivation to move to another platform. BTW, disabling sync to iCloud in any combination of availbale options does not correct this deficiency.

  • Chris CA Level 9 Level 9 (73,480 points)

    ndxman wrote:

     

    Experiencing same thing following upgrade to 11.0.0.163. Have been loyal to Apple for many years but this is a true show stopper and motivation to move to another platform.

    Goodbye.

  • UTNick Level 1 Level 1 (0 points)

    I did a little experimenting. Before iTunes 11, I would cable sync my iPad and iPhone with Outlook 2007. I used Outlook as my master calendar and contacts list. Now, neither my iPhone nor my iPad cable sync with Outlook. They do, however, appear to cable sync with one another through iTunes. I noticed that while new calendar items I entered into my iPad don't show up in Outlook, they do show up in my iPhone calendar. Anyone else notice this? It looks like iTunes will cable sync an iPad with and iPhone, but leaves Outlook out of the loop. Could it be that Apple just wants to eliminate Microsoft Outlook as the middle man and take that role over with iCloud? Sorry, but I have confidential information that I cannot store somewhere in a "cloud" with God knows who has access. I need to have my master calendar and contacts list on my local computer. Apple needs to restore this function and now!

  • tom.goecke Level 1 Level 1 (0 points)

    looks like this is a duplicate thread of

    https://discussions.apple.com/message/20437518#20437518

    no solution so far.

    believe, we need to wait for an iTunes update.

    I've successfully downgraded to 10.7.

    (though 10.7. has an proxy authentication bug...)

     

    cheers, Tom

  • Gebbeth Level 1 Level 1 (0 points)

    I've searched everywhere on the web for a solution, and I haven't found any yet.  Whereas, prior versions of iTunes would sync contact, calendar and other information on older versions of Windows/Outlook/and iOS devices, iTunes is very very tricky and "tempermental" when it comes to later versions.

     

    I completely understand the users who want to sync outside of the cloud environment.  Company policies may prohibit it, some people don't want personal information on the web, and if anyone reads the cloud service agreements, it's basically a one-way agreement that says there is no responsibility for data loss, corruption, breaches of security, etc., and they don't guarantee that information will be completely deleted from their databases once you upload information onto the cloud.  So for alot, if not most, corporations, this is a "no-way" proposition.

     

    Because of this, direct USB, cable to desktop, syncing is a must...that way you sync with one calendar, contact, etc. through a hardline with a system whose servers are owned by the company, and not through a cloud network.

     

    The other thing is that I don't think iTunes 11 supports two-way Notes syncing through Outlook.  If it does, it's not working for me.

     

    Some versions of Outlook has never worked with iTunes.  For example, I think educational versions of Outlook are missing some plugin that allows iTunes syncing.  I've had those problems as well.

     

    Frankly, this is a very easy solution for Apple to make.  I wish they would, and it would solve a lot of problems for a lot of people.  It just seems to be the nice thing to do...i.e., enable local, USB cable syncing to local Outlook or other e-mail systems.

     

    Blackberry still does this reliably, althought BB seems to be on its last legs.  I understand companies have an interest in controlling their product's ecosystem, but the move to cloud based solutions solely is frankly, not a nice thing to do with a customer's own data.  Let us have both ways to sync.  Please.

  • coop42 Level 1 Level 1 (125 points)

    It (the cloud option) also doesn't work if you're travelling on business and have to sync on a plane or somwhere else there's no wifi, or where wifi is $30 per device per day...

     

    Apple's often had problems with new releases of iTunes and Outlook. I hope this is a typical teething problem, and not a design decision (to leave Outlook out of the loop).

     

    coop

  • Chris CA Level 9 Level 9 (73,480 points)

    coop42 wrote:

     

    It (the cloud option) also doesn't work if you're travelling on business and have to sync on a plane or somwhere else there's no wifi, or where wifi is $30 per device per day...

    Why do you think it doesn't work if wifi is $30 a day?

    Nothing will sync over the internet if the internet is not available. Not an Apple or Outlook problem at all.

  • coop42 Level 1 Level 1 (125 points)

    LOL, don't be so literal.

     

    It's a figure of speech meaning "it's not a viable option" for those circumstances.

     

    If I have to pay $60 at a hotel to sync my iPhone calendar and Outlook, that's a real problem. Of course it will "work" if I pay the $60 ($30 per device) to make the connection. But until iTunes 11, that internet connection wasn't required. I don't want to have to pay to make a connection that used to require a cable, and my companies clients won't either!

     

    If Apple's deliberately taken away the wired Outlook synchronization capability that's a significant reduction in iTunes functionality.

     

    "Nothing will sync over the internet if the internet is not available. Not an Apple or Outlook problem at all."

     

    Well, duh, of course "internet only" connections require the internet. It is an Apple problem if Apple's taken the wired connection synchronization away and now require an internet connection!

     

    coop

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