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Iphone 5 battery problems? Replacement?

687 Views 4 Replies Latest reply: Dec 2, 2012 1:55 AM by EdenRD RSS
stephen1981 Calculating status...
Currently Being Moderated
Dec 1, 2012 9:58 PM

About a  week ago i bought my iphone 5 and the battery drains even if i m not using it at , much more even when the phone is off! On off, battery drains 30-40% in. 3 hrs. I think it s not normall. Do i have the right for a replacement?

iPhone 5, iOS 6.0.1
  • carl wolf Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Dec 1, 2012 11:33 PM (in response to stephen1981)

    Take your iPhone back to Apple for inspection.

  • EdenRD Calculating status...
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    Dec 2, 2012 12:38 AM (in response to stephen1981)

    Did you restore your iPhone 5 from a backup? This can bring over the wrong battery profiles.


    If so, go to Settings>General>Reset>Erase All Content and Settings. (THIS WILL WIPE THE PHONE).

    Then set the phone up as a new phone and import all your content from both iCloud and iTunes without restoring from a backup. Then cycle your battery (Drain to 0% so it dies, then charge to 100% without interruption). Repeat the cycling for a few days.


    Didn't restore from a backup? Spend a few days cycling your battery.


    Battery tips:

    Turn off unneeded location services and notifications. Turn off wifi and blutooth when not using them. Turn off LTE if you don't really need it. Turn down your screen brightness and enable auto brightness.


    If all else fails, book a Genius Bar appointment, the technicians will be happy to look at it for you!

  • EdenRD Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 2, 2012 1:55 AM (in response to stephen1981)

    Give it a week of cycling; Draining to 0% and letting the iPhone die completely, then charging to 100% without interruption.

    If nothing improves by the end of the week, I'd book in to see the Genius Bar.


    I just upgraded to an iPhone 5 and was disheartened by the battery life but now after a few days of cycling it's improving immensely. The battery needs to "learn" its capabilities before it can work accurately.



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