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FURIOUS!! - Automatic iPad Sync Deleted All Apps Without Warning

1607 Views 37 Replies Latest reply: Dec 6, 2012 4:18 AM by Len Flier RSS
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Len Flier Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 2, 2012 9:52 AM

My iPad, 3rd Generation (6.0), is set to wirelessly sync with iTunes (10.7) in Mountain Lion (10.8.2). Today I opened iTunes and was greeted with the a message advising me that the iPad had new apps that were not yet synced back to iTunes. I was in a rush so I declined to sync the new apps. But as soon as I pressed the button, iTunes proceeded to delete all of my apps from the iPad, including all the data associated with those apps (including PDF files with annotations). I attempted to restore from an iTunes backup, but I got nothing back.

 

My objections:

 

(1) This is seriously unpredictable and harmful behavior in iTunes.

(2) My iTunes backup utterly failed or was overwritten after I declined to transfer the apps

(3) This is not a new problem: See http://forums.macrumors.com/showthread.php?t=889859

 

My feelings:

 

Now I have to spend hours recreating what I had on the iPad. I'm a patient man, and very computer savvy. But this has me wanting to throw my iPad through the window.

  • JimHdk Level 7 Level 7 (21,510 points)

    This is a user-to-user forum. If you want your complaint to get to Apple send it to them at:

     

    http://www.apple.com/feedback/ipad.html

  • Julian Wright Level 7 Level 7 (34,835 points)

    Ok, so you're furious (I can tell, as you used ALL CAPS). Thanks for telling us. Now, what do you expect your fellow Apple users here to do about it?

  • bhazel Level 4 Level 4 (3,495 points)

    download the new itunes 11 automatic download isnt apart of it. and if you wanted more phone support then you can buy apple protection plan. and your app arent gone you can re download them for free. And it would have only automatically synced if you selected the button to do so.

  • BobTheFisherman Level 6 Level 6 (10,550 points)

    Len Flier wrote:

     

    I appreciate your thoughts. I guess my question boils down to this:

     

    Why would iTunes delete licensed apps from an iPad if the user chooses not to sync them? It's wildly unintuitive, bordering on extortionate. A more straightforward rendering of the language in the dialog box would look something like this:

     

    "Either sync your apps now or I'll delete them along with all your data!"

     

    Wow! Really? That's a choice? On a pirate ship maybe! But not in a civilized world.

     

    Does anyone know how Apple might defend this approach to managing apps? What useful purpose is served?

    Once again, we are users like you. We have no insight as to why Apple does anything. So we can not respond to "Does anyone know how Apple might defend this approach to managing apps? What useful purpose is served?". In addition, it is against the terms of use of this forum to discuss Apple policies.

  • Meg St._Clair Level 8 Level 8 (37,445 points)

    Len Flier wrote:

     

    BTW Is it really inappropriate to raise a question about the design of Apple software in an Apple forum?

    Yes. It's Apple's forum and Apple's rules:

     

    Submissions

    1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
      1. Speculations or rumors about unannounced products.
      2. Discussions of Apple policies or procedures or speculation on Apple decisions.

     

    https://discussions.apple.com/static/apple/tutorial/tou.html

     

    You agreed to these Terms when you signed up.

  • Johnathan Burger Level 6 Level 6 (14,430 points)

    You set up syncing.

    You ignored the warning about your apps and proceeded with the sync.

    Yet this is Apple's fault?

     

    Maybe you should read the manual on how to use the device before you do anything else.

    The situation you are whining about is all your own doing.

  • Shan_J Calculating status...

    I have thousands of dollars in Apple products and devices, as well as iTunes etc., but the tone of this forum is nauseating. Geeze. The guy was venting and asking for advice. This kind of mentality is exactly why many choose not to get locked into Apple products.

  • Meg St._Clair Level 8 Level 8 (37,445 points)

    Shan_J wrote:

     

    The guy was venting and asking for advice.

    This is a technical support forum. We're all voluteers and, generally, not terribly interested in anyone's "venting". I don't actually care how much money you or anyone else has spent on anything. If you have a technical support question, though, I'll try to help.

  • Johnathan Burger Level 6 Level 6 (14,430 points)

    Who cares what you own.

    I have an iPhone 5, late 2012 Mac mini, core 2 duo mini,iMac core 2 duo aluminum and white plastic, iPad 3.

    Doesn't give me anymore entitlement than anyone else.

     

    The poster caused his own problem, wants to whine about Apple.

    This is a tech support forum, not a street corner.

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